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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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August 26, 2019

Best in town Cortese Ford is the best Ford dealer . I got the best price and best trade-in from Cortese. The service is second to none. Darren, the service writer More

by stew mcbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in service. Why is he not listed????
Aug 28, 2019 -

Cortese Ford Lincoln responded

It is great to read such wonderful comments about your recent experience with us!

August 22, 2019

Great experience Very accommodating to my needs due to surgery and ability to pick up my car after service was completed.. car repairs were covered by warranty. I wa More

by davidhalpern074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossiter
Aug 26, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 21, 2019

Al work with my Third Party Warranty service . Thank you Al for your help with my Extended warranty service company. I truly appreciated your help and assistance in finding and securing a replacem More

by miltonjordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosier
Aug 22, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 20, 2019

Awesome Everyone was kind and curteous. They offer shuttle service which is nice. The waiting room was very nice with TVs, charging station and coffee. It was More

by bj.sartin.bh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pancione
Aug 20, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Auto. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 19, 2019

fast and friendly -- comprehensive Patrick at Cortese is such a wonderful example of customer service!!! Job well done. They even got me a loaner car to help with the needs I had in my More

by joelleolivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Cortese Ford Lincoln responded

Joelle we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

August 18, 2019

Easy check up and inspection Everyone was pleasant and extremely efficient. The work was done in a timely manner and thanks to Doug the shuttle driver, I didn't miss any work. I l More

by suec212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL ROSSETER- service advisor, Doug -the shuttle driver, Tommy Ciavarri
Aug 19, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

August 15, 2019

Oil Change Directional replacement Service is always outstanding. My left turn directional was not working it was replaced on sight did not have to wait for the part to come in. More

by mcconachiea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al T
Aug 16, 2019 -

Cortese Ford Lincoln responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

August 14, 2019

Interior left in terrible condition Took MKZ in for air bag replacement. Car returned to me With grease on both seats, door columns. Pieces taken off to do the repair were not reinstalle More

by vetteman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Hello there, we are deeply sorry that you've had this experience. My service manager will be reaching out soon.

August 14, 2019

Great service As always, the customer service was excellent, service was superb, and everything was done quickly. Cortese Service is honest and I trust both the rec More

by Rainbowflyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Cortese Ford Lincoln responded

We hope to be of service to you again in the future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2019

Oil change and tire rotation I arrived as scheduled. I was in and out in 45 minutes. Oil change and tire rotation. Cost could be more reasonable, 65. Dollars for service More

by rrfd40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for your business and we look forward to your next visit! Safe travels!

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