Cortese Ford Lincoln - Service Center

Always great Service The reason I stay with this dealership is because of it's service department. You are always treated with professionalism and a courteous staff. They The reason I stay with this dealership is because of it's service department. You are always treated with professionalism and a courteous staff. They listen carefully to your problems and work on solutions. Their prices are competitive with outside shops. My car is always returned within the estimated time that they give. I have nothing but good things to say about them. I think if their service department staff moves I would is one of the best I've encountered during my car buying years. More

20,000 mile checkup It was easy to set up an appointment online. I chose to wait for the vehicle which was completed within the hour. I was pleased with the speedy and fr It was easy to set up an appointment online. I chose to wait for the vehicle which was completed within the hour. I was pleased with the speedy and friendly service that was provided. More

needs improvement I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutt I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutter since new. I cannot get anyone to address the problem. All I am told is my vehicle must throw a code before a repair can occur. I know we live in a world of electronic devices, but all you need to do to experience the problem is drive the car. The service writer does not even write the problem I am having on the work order. I can go on, but what's the point. More

Always great Always a great experience with cortese Ford. Convenient schedule times and service. In and out in no time with shuttles available and comfortable wait Always a great experience with cortese Ford. Convenient schedule times and service. In and out in no time with shuttles available and comfortable waiting area. More

Very pleasant experience. I got right in and was done in the morning. Needed a ride to work while waiting. Took the Courtesy Van. Very nice man who drove and picked me up when I got right in and was done in the morning. Needed a ride to work while waiting. Took the Courtesy Van. Very nice man who drove and picked me up when car was done. More

Great Group of Service Personnel / Cashier Everyone is friendly, sociable, values your time. Vehicle is ready within an hour. Always look forward to taking car in for Service because I know Everyone is friendly, sociable, values your time. Vehicle is ready within an hour. Always look forward to taking car in for Service because I know work will be completed in a timely manner. More

Didn't do what I requested (again) Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They we Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They were disconnected 3 services ago to repair the seats AC and not resecured (the covers work there way loose). This is the second time I requested this repair. Didn't do the work last time either. More

Poor Customer Service My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the past few years my office in particular has had inconsistent experiences when getting our program vehicles serviced there. It seems as though every time we bring our vehicle in to be serviced for something simple, there is additional work that needs to be done. We purchase our vehicles brand new and I understand normal wear and tear, but find that we often question some of the additional work "needed". Overall, our experience is that it has been difficult in communicating with the service department, making it an inconvenience to have our vehicles serviced. On multiple occasions, we have dropped our vehicles off to be serviced for routine maintenance (e.i. oil changes, inspections, snow tire change) and have not had our vehicles returned to us until the following day. More so the communication is very minimal as to when our vehicles are ready for pick up. I spoke with Darren, the Service Manager, regarding our experience and initially did not feel heard and dismissed. I had to call back and express my frustrations and concerns. Darren and I had a meaningful conversation and was able to reach a mutual understanding. Unfortunately, it has come to a point where we are very much considering taking our business and service needs elsewhere. Again, we have done a lot of business with Cortese and it's disappointing to have to write this review. This review is not a reflection on the quality of work the service department does, but to share our most recent experiences in customer service. More

Great service! 9/7/2019 This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to t This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to the service (not park outside) garage and check in. The staff was friendly, relatable, and professional. Service took maybe 45 minutes tops. Overall A++ More

My Ford Escape Service When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation More