Cortese Ford Lincoln - Service Center
Rochester, NY
1,212 Reviews of Cortese Ford Lincoln - Service Center
Grimy xxxxx Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIR Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIRE DOOR and there customer service people were xxxxxxxxx besides one lady. just old grumpy xxxxxxxx trying to take advantage of you. More
Recall service on my 2015 Ford Focus The recall service was done on time and very quickly. No issues. The customer waiting area was very good, with place for my laptop and free coffee. The recall service was done on time and very quickly. No issues. The customer waiting area was very good, with place for my laptop and free coffee. More
Battery replacement My started to die & I found that I couldn't replace it easily. Darren & Patrick were great in getting my car in for service & having it done the next My started to die & I found that I couldn't replace it easily. Darren & Patrick were great in getting my car in for service & having it done the next day More
Always great Service The reason I stay with this dealership is because of it's service department. You are always treated with professionalism and a courteous staff. They The reason I stay with this dealership is because of it's service department. You are always treated with professionalism and a courteous staff. They listen carefully to your problems and work on solutions. Their prices are competitive with outside shops. My car is always returned within the estimated time that they give. I have nothing but good things to say about them. I think if their service department staff moves I would is one of the best I've encountered during my car buying years. More
20,000 mile checkup It was easy to set up an appointment online. I chose to wait for the vehicle which was completed within the hour. I was pleased with the speedy and fr It was easy to set up an appointment online. I chose to wait for the vehicle which was completed within the hour. I was pleased with the speedy and friendly service that was provided. More
needs improvement I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutt I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutter since new. I cannot get anyone to address the problem. All I am told is my vehicle must throw a code before a repair can occur. I know we live in a world of electronic devices, but all you need to do to experience the problem is drive the car. The service writer does not even write the problem I am having on the work order. I can go on, but what's the point. More
Always great Always a great experience with cortese Ford. Convenient schedule times and service. In and out in no time with shuttles available and comfortable wait Always a great experience with cortese Ford. Convenient schedule times and service. In and out in no time with shuttles available and comfortable waiting area. More
Very pleasant experience. I got right in and was done in the morning. Needed a ride to work while waiting. Took the Courtesy Van. Very nice man who drove and picked me up when I got right in and was done in the morning. Needed a ride to work while waiting. Took the Courtesy Van. Very nice man who drove and picked me up when car was done. More
Great Group of Service Personnel / Cashier Everyone is friendly, sociable, values your time. Vehicle is ready within an hour. Always look forward to taking car in for Service because I know Everyone is friendly, sociable, values your time. Vehicle is ready within an hour. Always look forward to taking car in for Service because I know work will be completed in a timely manner. More
Didn't do what I requested (again) Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They we Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They were disconnected 3 services ago to repair the seats AC and not resecured (the covers work there way loose). This is the second time I requested this repair. Didn't do the work last time either. More