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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

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October 07, 2019

in out no problem had screw in tire, service contact, Darren VanOrden, was able to get me in and out quicker than I expected it to take. thank you! More

by gridgnome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Oct 09, 2019 -

Cortese Ford Lincoln responded

Awesome review! We hope to see you again soon.

October 05, 2019

My experience at your service dept was excellent , I recomme Patrick was my service representative and he is fantastic, always works with me to make me understand and I feel very comfortable with them, Keith osi More

by sgorevski611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Hello sgorevski611, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese! Samantha Cortese

October 04, 2019

Continuous Excelleant Service I have been a customer of Cortese Ford since 2012 with my 2008 Ford Focus and Darren has been my service rep. During this time I have had the pleas More

by elizabethwhelehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Elizabeth, we're so pleased to hear that everything was completed so quickly and to your satisfaction!

October 04, 2019

awesome servive department I can always count on Al and Scott and the Cortese service department for professional and reliable service. They got me in quickly for a NYS inspect More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Oct 07, 2019 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us!

October 04, 2019

Great service. We able to get a scheduled date requested. Contacted with required service information needed and price. I was given a ride back home via shuttle. The More

by wjacks1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - Al R. and The shuttle driver.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Thanks for your praise and kind comments about our team.

October 03, 2019

Great job Fast and easy service in quick and out quick 👍, friendly and knowledgeable staff, no talking over my head or trying to sell me unnecessary stuff. More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

October 03, 2019

Great job Always a positive experience. Everything is clean and friendly staff. Shuttle service and hot coffee. They do their best to get you out of there as so More

by Ed.rachel.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Lou Siragusa
Oct 07, 2019 -

Cortese Ford Lincoln responded

Thanks for the positive star rating, Ed! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Samantha Cortese

October 02, 2019

Maintenance for Dallas My visit for car maintenance was as smooth as butter. I was only there for a short period time, the people who helped me were very courteous. More

by ace222391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block!

October 02, 2019

Fast / efficient Just brought my truck and suv in , they know what needs to be done punch it in and I’m on my way, done fast and efficiently, and ready to pick up 👍 More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
Oct 02, 2019 -

Cortese Ford Lincoln responded

Hi, thank you so much for your positive comments about Cortese Auto Block!

October 02, 2019

An Oil Change Should Not Take 2 Hours I was very disappointed with this place as I scheduled an appointment for a simple oil change and waited 2 hours for them to complete it on my hour-lo More

by cfarrington17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 02, 2019 -

Cortese Ford Lincoln responded

I deeply apologize for this. I would like to offer you a complimentary oil change for the inconvenience. Please call me at 585-277-3214. Samantha Cortese Customer Relations Manager

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