Cortese Ford Lincoln - Service Center

Ford Focus 2014 I love this dealership as they have always accommodated me and my car, even though I didn’t buy it from them. What I hate is that ever since I bought I love this dealership as they have always accommodated me and my car, even though I didn’t buy it from them. What I hate is that ever since I bought this crappy car I have had to take it to the dealer at least 5 times in the last 2 years to fix the transmission or something else. I hate that I don’t qualify for the buy back program for this car because I have too many miles on it. This is by far the worst car ever and I would love to be able to get rid of it and get a better car from ford. This is just a mess, I shouldn’t have had to deal with these many problems and it doesn’t seem fair that I pay so much a month for a car that is almost always in the shop for the transmission. I also had to replace the coolant chamber that holds the extra coolant because there was a giant hole in the bottom of the original one. I can’t believe that ford won’t do anything else for me other than fix the transmission free of charge. It’s completely and utterly ridiculous that I’ve had so many problems and have had to miss work because of it. More

Completed Service on time as promised They completed the routine maintenance with no hassle and in the timeframe that they promised. Super friendly and always keep me informed of any issu They completed the routine maintenance with no hassle and in the timeframe that they promised. Super friendly and always keep me informed of any issues. More

Great Customer Service Every time I drop by car off for service, I feel like they care about making sure they take good care of me and my car. Every time I drop by car off for service, I feel like they care about making sure they take good care of me and my car. More

Always Excellent Service Every time I come to Cortese I receive excellent and efficient service! I had my remote start installed and it was started right on time for my appoin Every time I come to Cortese I receive excellent and efficient service! I had my remote start installed and it was started right on time for my appointment and finished quickly. Thank you to Patrick and the whole Service team! More

Service Great service, with a short wait time. Fast service with advice on future service issues. Price was affordable for an oil change. The employees were a Great service, with a short wait time. Fast service with advice on future service issues. Price was affordable for an oil change. The employees were amazing More

Service Visit fast friendly service like always. Al is great. The prices are a little higher than other places but that has nothing to do with Al. fast friendly service like always. Al is great. The prices are a little higher than other places but that has nothing to do with Al. More

Terrible experience I had an appointment to replace the climate control system, which has had persistent problems since I bought the vehicle, but was never diagnosed prop I had an appointment to replace the climate control system, which has had persistent problems since I bought the vehicle, but was never diagnosed properly until AFTER the 60,000 mile warranty was up. I was told for this last appointment the system would be replaced with the $100 deductible under the warranty plan, but half-way through the day I dropped it off, I received a call from Al, who told me that was not going to happen. Not my problem that the service department couldn't diagnose during the times I had it in for this problem under the warranty, which was sold to us (Sales Dept) without explaining that there would be a deductible. Regardless, I am filing a small claims suit against Cortese and Ford. More

Service great 👍 as alway. Called on Saturday morning because something seemed wrong with my steering. Spoke with Darren and he was able to get my vehicle in Monday morning. Called on Saturday morning because something seemed wrong with my steering. Spoke with Darren and he was able to get my vehicle in Monday morning. Problem was found and taken care of. More

Top Notch Service Problem was multidimensional, yet this team told me up front that it would be a day or two longer to get parts....Boom, fixed! It was worth the wait Problem was multidimensional, yet this team told me up front that it would be a day or two longer to get parts....Boom, fixed! It was worth the wait for quality parts and labor. Thanks! More

GOOD JOB Good work, No issues found. I was able to only use one coupon. Should allow the use of more than one coupon for different service. More savings allow Good work, No issues found. I was able to only use one coupon. Should allow the use of more than one coupon for different service. More savings allowed for the loyal owner. More