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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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October 10, 2019

Service great 👍 as alway. Called on Saturday morning because something seemed wrong with my steering. Spoke with Darren and he was able to get my vehicle in Monday morning. More

by gosman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Oct 11, 2019 -

Cortese Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

October 08, 2019

Top Notch Service Problem was multidimensional, yet this team told me up front that it would be a day or two longer to get parts....Boom, fixed! It was worth the wait More

by sean_ossont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Big Al @Cortese Ford
Oct 09, 2019 -

Cortese Ford Lincoln responded

Awesome to hear that we could provide you with such great service!

October 07, 2019

GOOD JOB Good work, No issues found. I was able to only use one coupon. Should allow the use of more than one coupon for different service. More savings allow More

by emma.miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Emma, we're happy to hear you had such a positive experience with our team!

October 07, 2019

in out no problem had screw in tire, service contact, Darren VanOrden, was able to get me in and out quicker than I expected it to take. thank you! More

by gridgnome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Oct 09, 2019 -

Cortese Ford Lincoln responded

Awesome review! We hope to see you again soon.

October 05, 2019

My experience at your service dept was excellent , I recomme Patrick was my service representative and he is fantastic, always works with me to make me understand and I feel very comfortable with them, Keith osi More

by sgorevski611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Hello sgorevski611, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese! Samantha Cortese

October 04, 2019

Continuous Excelleant Service I have been a customer of Cortese Ford since 2012 with my 2008 Ford Focus and Darren has been my service rep. During this time I have had the pleas More

by elizabethwhelehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Elizabeth, we're so pleased to hear that everything was completed so quickly and to your satisfaction!

October 04, 2019

awesome servive department I can always count on Al and Scott and the Cortese service department for professional and reliable service. They got me in quickly for a NYS inspect More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Oct 07, 2019 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us!

October 04, 2019

Great service. We able to get a scheduled date requested. Contacted with required service information needed and price. I was given a ride back home via shuttle. The More

by wjacks1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - Al R. and The shuttle driver.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Thanks for your praise and kind comments about our team.

October 03, 2019

Great job Fast and easy service in quick and out quick 👍, friendly and knowledgeable staff, no talking over my head or trying to sell me unnecessary stuff. More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

October 03, 2019

Great job Always a positive experience. Everything is clean and friendly staff. Shuttle service and hot coffee. They do their best to get you out of there as so More

by Ed.rachel.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Lou Siragusa
Oct 07, 2019 -

Cortese Ford Lincoln responded

Thanks for the positive star rating, Ed! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Samantha Cortese

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