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Cortese Ford Lincoln - Service Center
Rochester, NY
1,229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,229 Reviews of Cortese Ford Lincoln - Service Center
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November 10, 2019
A++++ Service The service always does a good job, keep up the good work everyone. I will always take my Ford vehicles to Cortese Ford. Thanks again The service always does a good job, keep up the good work everyone. I will always take my Ford vehicles to Cortese Ford. Thanks again More
by rpercoli
Verified CustomerEmployees Worked With
Other Employees :
Darren Vanorden, Dave Robinson, Shane Chapin, David Eichelberger
November 08, 2019
Kelly and her Low Pressure Tire Light Had an issue with my tire. Al Rosseter was able to get me in same day and found a small nail as the root cause. He fixed me up at no charge! Great ser Had an issue with my tire. Al Rosseter was able to get me in same day and found a small nail as the root cause. He fixed me up at no charge! Great service! More
by kaconiglio
Employees Worked With
Al R.
November 08, 2019
very professional and I enjoy the service I feel like Darren went beyond the call of duty with my Problem and he was very professional and thank you for your service. And I will recommend you I feel like Darren went beyond the call of duty with my Problem and he was very professional and thank you for your service. And I will recommend you to all my friends More
by lesternelson93
Employees Worked With
November 08, 2019
Tire Repair /Replacement Recently I had a tire that went flat from a nail. Given the distance I had to drive for air. the side wall was damaged. and the service advisor recomm Recently I had a tire that went flat from a nail. Given the distance I had to drive for air. the side wall was damaged. and the service advisor recommended I replace the tire for safety reasons. I very much appreciated is honesty about the condition of the tire. More
by sagseg1967
Employees Worked With
Darren Vanorden
November 07, 2019
Had a very pleasurable experience at Cortese Ford getting a recall on my wife's car taken care of. Darren was on top of everything and keep me appriced throughout the successful process. I like the texts I r a recall on my wife's car taken care of. Darren was on top of everything and keep me appriced throughout the successful process. I like the texts I receive throughout also. Well done. More
by mptrost
Employees Worked With
Darren 5 stars
November 06, 2019
New truck Had new truck for 4 months and need a jump....drove truck to the dealer and was giving a new battery..... Very happy with the service department Had new truck for 4 months and need a jump....drove truck to the dealer and was giving a new battery..... Very happy with the service department More
by PHYLLISDIXON46
Employees Worked With
November 05, 2019
Darren is great service is always good. I have had great service at the Cortese Ford store. On the other hand my wife recently had a very bad experience at Cortese Jeep. We left the car la I have had great service at the Cortese Ford store. On the other hand my wife recently had a very bad experience at Cortese Jeep. We left the car late the previous night for an oil change and air in a tire. The next day at noon my wife checked on the status of the service. Nick the service advisor indicated that because we did not have an appointment he wasn’t sure when he would get to service her car. She had indicated she needed it by 2 pm in order to pick up our grandchildren. She told him not to bother to work on the car. and she picked it up and took it to Monroe Muffler. The work was done there in 20 minutes. We have been going to Cortese for service on this car since she purchased it in 2011. We were very disappointed because we have been using Cortese for service for 20+ years. Tim Young the previous service provider was wonderful, needless to say we will not return to Cortese Jeep. Please feel free to pass this message onto John Cortese who is a friend. Thanks Frank Geraci More
by FGERACI
November 05, 2019
Service review October 2019 good Was satisfied with the ability to have a rental. I was not satisfied with the cost of cleaning my sunroof it was over priced. I thought there was a Was satisfied with the ability to have a rental. I was not satisfied with the cost of cleaning my sunroof it was over priced. I thought there was a part replacement not just a cleaning. More
by caldwellvelverly
Employees Worked With
October 31, 2019
Always Great Service Darren was great. We were able to get into service as soon as possible, he took care of our issues immediately, good to go again as always. Darren was great. We were able to get into service as soon as possible, he took care of our issues immediately, good to go again as always. More
by DCORNWAL
Employees Worked With
Darren Van Orden
October 31, 2019
Happy customer Went in for routine oil change and problem with Ford Pass connection. After the service update, I was still not able to connect phone with car to sync Went in for routine oil change and problem with Ford Pass connection. After the service update, I was still not able to connect phone with car to sync. Patrick saw my frustration and took over reconnecting my phone to the car and finally he was successful. I was so happy. Thanks for the extra effort Patrick. More
by MILLER0
Employees Worked With
