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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

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November 21, 2019

Do the job, always try to oblige Good service, good work. Usually they try to accommodate my needs when they can. Speed and efficiency good. Need a better waiting room. email respons More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

November 20, 2019

Excellent Service Made service appointment on website, Service Department was ready when I arrived, Oil Change and Tire Rotation completed very quickly. Friendly servic More

by gjhiii58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Cortese Ford Lincoln responded

Awesome to hear! We pride ourselves on customer satisfaction. Thank you !

November 19, 2019

Great Service! Al and his team did a great job in servicing my F250. I have not always had the best service with Ford Dealers. I recently located from Colorado and More

by Kellie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Doug
Nov 21, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 19, 2019

My appointment was at 10:00 and my car was taken in promptly at 10:00. Inspection was done and all was checked and done in timely manner. Then all was explained to me! More

by buffy
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

November 19, 2019

Great service I’m very pleased with the speed and effectiveness of the service as well as the process around reminder of when the vehicle is due for service Cort More

by Rajpatwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Whaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren..., Dave Robinson, Ryan Pancione
Nov 21, 2019 -

Cortese Ford Lincoln responded

We appreciate your recommendation of our dealership!

November 18, 2019

Efficient friendly factory service. In and out in under 1-1/2 hours on a Saturday. Will continue to have my Ford serviced at Cortese. More

by Kend
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Cortese Ford Lincoln responded

We're happy to hear you had such a positive experience with our team!

November 14, 2019

Very pleased with service Darren did a excellent job he kept me posted and aware of what was happening. I would recommend their service to anyone More

by ajenkin1
Recommend Dealer
Yes
Employees Worked With
Darren
Nov 19, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Auto. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 14, 2019

Top notch service Top notch service, very knowledgeable and polite associates. Pleasure to work with such a great crew. My repairs were done in a timely fashion and at More

by silano125
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us!

November 12, 2019

More than expected I went in for an oil change and the team was able to fix a recall that I didn't know about. Consequently, I was there longer than expected . But it More

by RDPURC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
Nov 18, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

November 11, 2019

Fixed Trunk Leak The guys at Cortese Ford did a great job. One of the service technicians had to get in the trunk and close the lid to see where the leak was. Once the More

by DCORNWAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Van Orden and other service techs., Dave Robinson
Nov 12, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service!

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