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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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November 05, 2019

Service review October 2019 good Was satisfied with the ability to have a rental. I was not satisfied with the cost of cleaning my sunroof it was over priced. I thought there was a More

by caldwellvelverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Cortese Ford Lincoln responded

I'm sorry to hear that you were dissatisfied with our pricing. I will pass the feedback along to management. Thank you for the feedback. Samantha Cortese Customer Relations Manager 585-277-3214

October 31, 2019

Always Great Service Darren was great. We were able to get into service as soon as possible, he took care of our issues immediately, good to go again as always. More

by DCORNWAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Nov 05, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 31, 2019

Happy customer Went in for routine oil change and problem with Ford Pass connection. After the service update, I was still not able to connect phone with car to sync More

by MILLER0
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2019 -

Cortese Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction!

October 30, 2019

Great Service Have always been treated with great service with my car. Patrick has always been great. Have worked with Patrick for many years now when servicing my More

by nnardone14450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Cortese Ford Lincoln responded

Thank you very much for your kind remarks. We hope to see you again soon.

October 30, 2019

Efficient Very easy, and accommodating crew to work with. Everything was taken care of quickly and with friendliness. Overall enjoyable experience. I continue t More

by nfrun2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ford May
Nov 05, 2019 -

Cortese Ford Lincoln responded

Great to hear! Thanks for being a great customer!

October 30, 2019

Quick service. I brought my vehicle in for service. Between the time I made the appointment and the day of service I received a recall notice. The recall was done on More

by dvhonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in Service.
Nov 05, 2019 -

Cortese Ford Lincoln responded

We appreciate your recommendation of our dealership!

October 26, 2019

Service Work on my vehicle done was done to my satisfaction and within the time service said. Drove out of dealership knowing my car was “ready to go”. More

by jeangrg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Cortese Ford Lincoln responded

Thanks for your praise and kind comments about our team.

October 23, 2019

2011 Explorer and 2014 Focus Al and Service Dept are very efficient and thorough. I rely heavily on them and they always take care of me. I will keep coming back. More

by ebeck1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Darren, Pat, Keith and mechanics
Oct 28, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block!

October 21, 2019

Bad service im talking very bad service. i bring my car before 3 months and to fix break to u and kinda u fix u guys say they have to put in supermachine for bleedind leak somethinf that one More

by Ermin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Robinson
Oct 21, 2019 -

Cortese Ford Lincoln responded

I'm sorry to hear about this experience. I will have a manager reach out. Samantha Cortese

October 21, 2019

Oil pan replacement on a 1997 F250 HD a hard job, they did it wonderfully in the time agreed, looks great , good communication and very helpful. Thanks Pat More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Cortese Ford Lincoln responded

Thanks so much for the positive feedback!

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