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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

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January 03, 2020

Cortese service employees are first rate! The staff at Cortese are very helpful and professional. Since it was a Friday when I called about the transmission problem, I had to have the vehicle More

by poetlady61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Cortese Ford Lincoln responded

Thank you ! We hope to see you again soon. Samantha Cortese

December 31, 2019

Very good I was happy The service was very good the people handleing were very polite and understanding Explain what he did to my truck They are very common give me a ride More

by rbrien55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Cortese Ford Lincoln responded

Thank you ! We hope to see you again soon. Samantha Cortese

December 26, 2019

Tire check and Powertrain Reprogramming Very clean with pleasant employees. My visit was a quick 1/2 hour. I was very comfortable in the waiting room. I appreciate the quickness of this appo More

by loughgirl88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Dec 26, 2019 -

Cortese Ford Lincoln responded

Thank you for the great review!

December 23, 2019

A big thank you to Darren and his team! Darren of Cortese Ford Service and his team (the entire Service Department) are the reasons why we have been with Cortese Ford for so long. More

by LEGACIESOFLIFE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
Dec 26, 2019 -

Cortese Ford Lincoln responded

We appreciate your kind remarks about Darren. Samantha Cortese Customer Relations Manager 585-277-3214

December 23, 2019

It took a while but they got it! I had a really obscure problem with a door handle "auto one-touch unlock". Bottom line was that it had nothing to do with the handle, or the door... i More

by New Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Dec 26, 2019 -

Cortese Ford Lincoln responded

Thanks for taking the time to write this great review! Samantha Cortese Customer Relations Manager 585-277-3214

December 23, 2019

Service was thorough. Always feel good about getting my truck serviced at this dealership. The staff is friendly and professional. Thanks Patrick for the explanation on wha More

by odiewoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Cortese Ford Lincoln responded

We are happy to provide you with such a comforting experience. Please let us know if you need anything in the future. Samantha Cortese Customer Relations Manager 585-277-3214

December 22, 2019

Cortese service counter guys are top notch. They listen to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. More

by DJ
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Dec 26, 2019 -

Cortese Ford Lincoln responded

Great to hear. Thanks for taking the time to write a review! Samantha Cortese Customer Relations Manager 585-277-3214

December 20, 2019

The Works Review Was able to book an appointment conveniently online. When I arrived a the service center they immediately were able to bring my car in (a few minutes More

by ajw6717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Cortese Ford Lincoln responded

Great to hear! Thanks for being a Cortese Customer!

December 17, 2019

Annual Inspection As always, great friendly and efficient staff! Location is perfect, the shuttle service is great! And, as always, they address my concerns and determi More

by irene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, in the service department
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thanks Irene, we are happy to hear that you had such a great experience. Samantha Cortese

December 17, 2019

Always 100% Satisfied at Cortese Ford! The Sales & Service Departments at Ford are always friendly, professional and take care of the issues. They are efficient and reasonable and keep you More

by deb.latta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy in the Service Dept. , Shane Chapin
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thanks Deb. Feedback like yours is very encouraging. We appreciate you being such a loyal customer. Samantha Cortese

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