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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

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January 27, 2020

Great service department. This is one of the best service departments in our area. People are friendly, the staff is knowledgeable and they deliver on their promises. You can More

by mfzess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Cortese Ford Lincoln responded

Thank you for the great review!

January 25, 2020

Darren was very helpful and knowledgeable about service, warranty work, and took the time to keep me in the loop throughout my vehicle repair. He ensured I was taken care of properly throughout the experien More

by darrenstanford01
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Jan 27, 2020 -

Cortese Ford Lincoln responded

Thanks for the fantastic review!

January 24, 2020

Great and efficient service! Al in service was awesome. Friendly and efficient! Kevin Mack assisted with clean truck. Thank you to all who serviced my truck! More

by mack.peggy
Recommend Dealer
Yes
Employees Worked With
Al - Service Manager. Kevin Mack
Jan 27, 2020 -

Cortese Ford Lincoln responded

Thanks for the fantastic review!

January 23, 2020

Appointment was very easy to schedule. Front staff was knowledge and friendly. I was notified when truck was ready. And it was done on time. Great job. More

by ET
Customer Service
Recommend Dealer
Yes
Employees Worked With
Al
Jan 23, 2020 -

Cortese Ford Lincoln responded

Great to hear! Samantha Cortese Customer Relations Manager 585-277-3214

January 22, 2020

Wheel bearings They did a good job, finished the job when promised. It was more expensive than other shops. I normally would go to another shop, but problem needed t More

by evancar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rainey
Jan 23, 2020 -

Cortese Ford Lincoln responded

Thank you for your feedback!

January 16, 2020

Work was thorough I made the appointment online, showed up before I was scheduled(7:30am). My appointment took longer than expected. I was checked on regularly which w More

by wilsonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in Service
Jan 21, 2020 -

Cortese Ford Lincoln responded

Great feedback! Thank you for your business.

January 13, 2020

Patrick Zimmerman always provides excellent service. Patrick has excellent customer service skills, he is professional, yet friendly and easy to work with. He explains the issue clearly and takes the ti More

by jobrien7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Cortese Ford Lincoln responded

Thank you for your kind words about Patrick!

January 12, 2020

Patrick was excellent. Like always your service department was very friendly and professional. Thanks again. Your call center stinks. It’s easy for me to stop in to make an appointment then call. D More

by Kirk63ff
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Cortese Ford Lincoln responded

Thank you for the great review about Patrick!

January 08, 2020

Always a great experience at Cortese Excellent service, car ready in a timely manner and the best customer service around! Thanks Cortese for always taking care of business- first time ri More

by SavedStephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2020 -

Cortese Ford Lincoln responded

Thank Stephanie. We are happy to have provided you with such great service!

January 07, 2020

Excellent service, timely with appointment, in and out!! Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Wa More

by ken.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2020 -

Cortese Ford Lincoln responded

Ken, we are so happy hear that your experience was top notch! Thanks for the feedback.

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