Cortese Ford Lincoln - Service Center
Rochester, NY
1,212 Reviews of Cortese Ford Lincoln - Service Center
Patrick was excellent. Like always your service department was very friendly and professional. Thanks again. Your call center stinks. It’s easy for me to stop in to make an appointment then call. D department was very friendly and professional. Thanks again. Your call center stinks. It’s easy for me to stop in to make an appointment then call. Disconnect More
Always a great experience at Cortese Excellent service, car ready in a timely manner and the best customer service around! Thanks Cortese for always taking care of business- first time ri Excellent service, car ready in a timely manner and the best customer service around! Thanks Cortese for always taking care of business- first time right! More
Excellent service, timely with appointment, in and out!! Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Wa Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Waiting area was clean, comfortable and relaxing. I can even say the restroom met my expectations. Thanks and keep up the good work!! More
Cortese service employees are first rate! The staff at Cortese are very helpful and professional. Since it was a Friday when I called about the transmission problem, I had to have the vehicle The staff at Cortese are very helpful and professional. Since it was a Friday when I called about the transmission problem, I had to have the vehicle towed to Cortese and leave it lver the weekend. When I checked with Patrivk on Monday morning he assured me that it would be taken care of by the end of the day. It was only a few hours until I received a call that the work was done and I could come to get my Ford. All the staff were vety courteous and knowledgeable. Thank you for a great experience. More
Very good I was happy The service was very good the people handleing were very polite and understanding Explain what he did to my truck They are very common give me a ride The service was very good the people handleing were very polite and understanding Explain what he did to my truck They are very common give me a ride back to my house More
Tire check and Powertrain Reprogramming Very clean with pleasant employees. My visit was a quick 1/2 hour. I was very comfortable in the waiting room. I appreciate the quickness of this appo Very clean with pleasant employees. My visit was a quick 1/2 hour. I was very comfortable in the waiting room. I appreciate the quickness of this appointment. More
A big thank you to Darren and his team! Darren of Cortese Ford Service and his team (the entire Service Department) are the reasons why we have been with Cortese Ford for so long. Darren of Cortese Ford Service and his team (the entire Service Department) are the reasons why we have been with Cortese Ford for so long. More
It took a while but they got it! I had a really obscure problem with a door handle "auto one-touch unlock". Bottom line was that it had nothing to do with the handle, or the door... i I had a really obscure problem with a door handle "auto one-touch unlock". Bottom line was that it had nothing to do with the handle, or the door... it was a corroded part in the dash that had gone bad... on a 2018/fairly new vehicle. It took a number of times dropping the car off - and ultimately gave me a loaner vehicle to drive while they worked on it "again". Al Rossiter and everyone in the service dept. were helpful and made what could have been a tough situation very positive. More
Service was thorough. Always feel good about getting my truck serviced at this dealership. The staff is friendly and professional. Thanks Patrick for the explanation on wha Always feel good about getting my truck serviced at this dealership. The staff is friendly and professional. Thanks Patrick for the explanation on what can make car door locks freeze. More
Cortese service counter guys are top notch. They listen to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. More