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Cortese Ford Lincoln - Service Center
Rochester, NY
1,212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,212 Reviews of Cortese Ford Lincoln - Service Center
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February 27, 2020
I had my car in for service on Monday. Everyone I came in contact (Keith & Patrick) in the service department, Darren the Finance Manager who helped me when I purchased my car were thorough & pleasant!!!! in contact (Keith & Patrick) in the service department, Darren the Finance Manager who helped me when I purchased my car were thorough & pleasant!!!! I highly recommend Cortese!!!!! More
by Diann
Verified Customer
February 21, 2020
The service department understood my concerns and got it done right. Patrick my service writer took the time to listen. I am very happy with Cortese both sales and service. I’ve done business there for year done right. Patrick my service writer took the time to listen. I am very happy with Cortese both sales and service. I’ve done business there for years and it just gets better More
by Gdisano
February 18, 2020
Concerns My concern is why do you have to pay the full price for diagnostic when the job is being completed by your service department? Not sure if oil change My concern is why do you have to pay the full price for diagnostic when the job is being completed by your service department? Not sure if oil change was complete since the sticker was not changed. More
by emma.miller
Employees Worked With
February 17, 2020
Had service completed staff was very courteous and helpful . Had to have a part ordered , service was completed in half a day , easy pick up when the work was complete helpful . Had to have a part ordered , service was completed in half a day , easy pick up when the work was complete More
by RELOCEY
Employees Worked With
February 14, 2020
Great Service Dept Always a pleasure to bring my vehicle into Cortese Ford. Al and Scott got me in and back out to work in a short time. Always a pleasure to bring my vehicle into Cortese Ford. Al and Scott got me in and back out to work in a short time. More
by Donski
February 12, 2020
Oil change was done, but missed state inspection Oil Change on the car was completed ok, but did not complete the NY state inspection. I had to bring the car in the next day to get that completed. Oil Change on the car was completed ok, but did not complete the NY state inspection. I had to bring the car in the next day to get that completed. More
by robert
Employees Worked With
February 10, 2020
Great service from Cortese on my recent visit. In and out in promised time. Attentive service from Patrick. Comfortable waiting area. I’ll be back for future service needs in promised time. Attentive service from Patrick. Comfortable waiting area. I’ll be back for future service needs More
by mdibacco
Employees Worked With
February 10, 2020
Efficent Made an appointment for a set time to have a recall problem to reprogram the computer. The problem was taken care of in the time that was promised whi Made an appointment for a set time to have a recall problem to reprogram the computer. The problem was taken care of in the time that was promised while I waited. More
by efficent
Employees Worked With
Darren
February 10, 2020
Chris Schulz's Cortese experience This was a great place for an oil change. The person who helped me (Al) was very helpful. He was one of the service people This was a great place for an oil change. The person who helped me (Al) was very helpful. He was one of the service people More
by littlekidcrissie
Employees Worked With
Al in service department
February 05, 2020
Too many problems, after a used Engine was replace. I still gave them four stars because of Al Rosseter .but it has been a nightmare with the replace ENGINE THAT WAS. REPLACE IN AUGUST 2019 . We have ha I still gave them four stars because of Al Rosseter .but it has been a nightmare with the replace ENGINE THAT WAS. REPLACE IN AUGUST 2019 . We have had one problem after another . The Engine light still comes on , there was a problem with the wiring harness. Then all of the lights on the dash started flashing and I had to have it towed back in to the center and after eight days the problem was found to be the wiring harness. That was covered by my extended warranty but for the time being I was without a vehicle for five of the eight days. I but But I’m glad to have had Al Rosseter assistance with my car. More
by miltonjordan
Employees Worked With
Al Rosseter
