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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

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March 23, 2020

Excellent Pat takes excellent care of my car I leave confident that my vehicle is safe and maintained. Great job as always. I’ll be back More

by joe.coniglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Joe!

March 23, 2020

Doesn't get better Had a good experience buying my Ford 10 years ago. The Service Dept. is 1st rate & I wouldn't take it anywhere else for inspections and repair. Patr More

by KATE_THE_PETAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Kate!

March 23, 2020

good service but phone trouible I made an appt. online, as it is difficult to get through when I call. I liked the email reminders. There was trouble using my points on Ford Pass u More

by Flex owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no idea
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the feedback. We apologize for the difficult process.

March 20, 2020

GREAT TIME Believe when the service tec. tells you that you have a problem ,and it is in your interest to get it fixed , please do, they are the best!! More

by BENJI12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri, Michelle Scott
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 20, 2020

NYS inspection ,oil change and multipoint inspection Good and fast service. I had the New York State vehicle inspection completed in addition to having the multipoint inspection of the Mustang. Also comp More

by dpeters5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 20, 2020

Cortese Ford - great service I bought my Explorer from Cortese over 3 years ago and they have serviced it since. Al, my service manager, has made sure that I've received my warra More

by kkane18
Recommend Dealer
Yes
Employees Worked With
Al (service)
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review about Al!

March 18, 2020

They were absolutely amazing!! I’d definitely go back there for another car!! And recommend anyone else going there as well!! Anthony, Travis and Chris were amazing More

by megan272013
Recommend Dealer
Yes
Employees Worked With
Anthony Rainey
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Megan!

March 09, 2020

Everyone is wonderful, helpful, and friendly. I am always kept up to date on all service required. Always dine in a timely manner. Great customer service! More

by uellie
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 09, 2020

Oil change,tire rotation Seem to be efflient,friendly, explained ford rewards points,how it works,how many I had how to use them and entered me into the system. More

by sammycaste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al rosseter, Lou Siragusa, Bryce Seeley
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 09, 2020

oil change I had brought in my wife's Ford Edge 2 weeks ago for "the works" and now brought my F150 in for an oil change Got to use my Ford points and only had More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al at the service desk.
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review! We greatly appreciate the feedback.

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