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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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August 02, 2020

They were able to get me in quickly and completed the work ahead of schedule. Service representative was knowledgeable and friendly. I would recommend to friends and family More

by A Barton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2020

Cortese Ford is an excellent place for purchasing your car or having it worked on. From the Service area with Darren and all those responsible for the care of your car, you are getting the best. More

by jbeck2
Recommend Dealer
Yes
Employees Worked With
Darren is the best
July 30, 2020

Service and work, and professionalism by Darren and the service technician, was as always.....outstanding. I will continue to have my vehicle serviced at Cortese, and will recommend them to others. More

by PJACKCELL2
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden.....5 Stars!
July 29, 2020

Had first appointment for renewal of NYS Inspection on my Ranger. Went great, & inquired about roof rack options/costs. Looked up numbers, but receipt copy I received didn't have the info. More

by lkrech
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darren
July 27, 2020

Phones down and was not advised of this...therefore was not sure if any issues were found or that car was ready to be picked up. More

by erin_ogorman
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2020

Didn’t do all I needed- didn’t have it done on time - didn’t answer text - didn’t communicate after it was done Etc More

by tmsmith57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Rhodes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2020

I am always pleased with Cortese. I explained that I had a dash alert that a brake light was out- bulb fault. Had an immediate appointment More

by rperkins10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2020

Checked in with Keith Osier, for my oil/filter changed. Having a problem with door opening, and he said he would have them look at it. Took care of problem. Very courteous and understanding. Oil change I More

by AUGIE3854
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2020

Great dealer. Always courteous and helpful.Always Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible More

by jheidt4313
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2020

Everything went well and got my car back in a timely manner. Al was my service advisor and he was great as always, even left the car running so it will cool down inside for me as it was a super hot day. More

by cfebles001
Recommend Dealer
Yes
Employees Worked With
Al
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