Cortese Ford Lincoln - Service Center

I am extremely upset. I just recently purchased the vehicle from Cortese Ford. I made it very specific as to what I wanted done and made a appointment for the work. They were supposed to flush the tran vehicle from Cortese Ford. I made it very specific as to what I wanted done and made a appointment for the work. They were supposed to flush the transmission and completely go through the vehicle. This is the stuff that should have been done before I purchased it. I made it clear to Ron and the service manager that it was obvious that it wasn't done before the purchase. When I asked about the transmission when I picked it up from service they stated that they didn't feel that the transmission needed to have anything done with it. Now less than a week after having the so called service done I have a pretty good exhaust leak. This should have been found or at least noticed when the vehicle went through the inspection process. This is extremely frustrating. I would not recommend going them for service because I feel that they skip over the little problems to hopefully get bigger and higher paying repairs in the future. More

Recently purchased a blue 2020 Ford Escape. I had previously leased a 2018 Ford Escape from Cortese. Dealership offered a program to pay off remaining lease payments. There is is reason I continue to previously leased a 2018 Ford Escape from Cortese. Dealership offered a program to pay off remaining lease payments. There is is reason I continue to come back. Service is always stellar, and great experience. Nobody beats the block! More

Guys always take good care of me and my vehicle. Would not service vehicle anywhere else. Work always gets done in a timely fashion without any surprises. not service vehicle anywhere else. Work always gets done in a timely fashion without any surprises. More

Great Service from Al in service and Kevin Mack Thank Great Service from Al in service and Kevin Mack Thank you as always appreciated. Quick service and accurate service. Love my Ford truck! Thanks Great Service from Al in service and Kevin Mack Thank you as always appreciated. Quick service and accurate service. Love my Ford truck! Thanks again More

The service team at Cortese Ford in Henrietta has always taken great care of me and my vehicle. Their communication is solid and they make me feel valued as a customer. taken great care of me and my vehicle. Their communication is solid and they make me feel valued as a customer. More

Guys are excellent. Gave me Loaner to get to work and took care of my issue quickly, efficiently and effectively. Highly recommended Ford dealership. Great attitude took care of my issue quickly, efficiently and effectively. Highly recommended Ford dealership. Great attitude More

They did a fairly decent job. No loaner was provided which is not right considering that it was Ford's problem and they were at fault. which is not right considering that it was Ford's problem and they were at fault. More

The service my vehicle received was amazing from everyone involved and I would like to thank each and everyone. These folks know what they are doing with Ford vehicles. involved and I would like to thank each and everyone. These folks know what they are doing with Ford vehicles. More

Got in and out on time was nice they had Saturday hours my appointment was for 8 o’clock they got me in before and was out by 8:30 my appointment was for 8 o’clock they got me in before and was out by 8:30 More