Cortese Ford Lincoln - Service Center

Recall fix and maintenance Patrick understood what I needed and made it happen. He even called me to let me know that they needed a little more time. Which was far more convenie Patrick understood what I needed and made it happen. He even called me to let me know that they needed a little more time. Which was far more convenient than driving there and finding it out. Thanks again. More

Top Notch Team Outstanding service from the whole service department., specially Patrick and Darren, always a pleasure to deal with them, definitely the place to go Outstanding service from the whole service department., specially Patrick and Darren, always a pleasure to deal with them, definitely the place to go when service or maintenance is needed! More

Patrick in Service is excellent! Patrick went out of his way to help me with a warranty repair and really did an excellent job coordinating this complex project. The service itself wa Patrick went out of his way to help me with a warranty repair and really did an excellent job coordinating this complex project. The service itself was done in the time frame it was promised and was done properly. Thanks to Patrick and Cortese for a great experience! More

Have received quick and courteous service past 4yrs Good place to get car serviced. Always courteous, attentive and helpful. I can't speak to pricing exactly, but I would imagine routine service might c Good place to get car serviced. Always courteous, attentive and helpful. I can't speak to pricing exactly, but I would imagine routine service might cost a bit more than what might it may cost at the monroe muffler type places. But i trust the service at Cortese. I have in the past been very dissatisfied with the Monroe muffler type outlets. More

friendly,on time they are friendly and professional .save time and money too.waiting time minimum .they consult with client freely and friedly.wifi and tv available in they are friendly and professional .save time and money too.waiting time minimum .they consult with client freely and friedly.wifi and tv available in waiting room. More

You can’t beat the block! As a long standing Cortese customer, I continue to enjoy a high level of customer service, technical advice and fairness from the service writers. It’ As a long standing Cortese customer, I continue to enjoy a high level of customer service, technical advice and fairness from the service writers. It’s because of those 3-guys at the counter that I return. I wouldn’t take my car anywhere else. More

Always there for me Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work More

Excellent Service Department I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call or come in person I am greeted with a friendly smile and exceptional service. I travel back and forth from home to Rochester about 60 miles a day so I put a lot of miles on my Escape! I have always had my vehicle serviced at Cortese because they guarantee there parts and maintenance on the vehicle. Last Fall I had to have tires installed, the wrong tires were ordered! I knew right away they would make it right! Not only did they make it right, they gave me the best deal! I have my Ford maintenanced every 5,000 miles. I also receive free lifetime tire rotation because I bought them there. When I leave there I know that the Cortese service team has done everything possible to make sure it is done right and that it is safe for me! Darren, Ryan, and Patrick are the best! More

Horrible service I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the servic I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the service department the Ford TSB that covered the issue I was having with my rear end. I get a call that they could not reproduce the problem but they found that I had a rear pinion leak and a front left inner tie rod that was loose. I decided to wait to fix the problem because the price quoted was high, I brought the truck to my mechanic yesterday and he looked at it and even showed me that the inner tie rod isn't loose and nothing is wrong with it but instead the spring on my shock was broken, as well he was able to reproduce the problem with the rear end right away. I called and spoke with the service manager Keith and he basically just said that the $107 I paid for diagnosing the problem was only for the rear end, and if his tech said that the tie rod was loose then it was. So if I would of went ahead and had them fix my truck I would of paid for them to fix something that wasn't broken and my strut would of still been broken. And to be clear the strut is very clearly broken and has rust around the break so it isn't freshly broken. And on top of it it took me three phones calls to speak to the service manager as he never called me back! I will never bring any of my vehicles to them again! More

It's perfect to get a car from Dan Tucker! Tucker is a perfect dealer. He give me lowest price for my focus and answered all my questions. It's a nice experience to get a car from him. If I con Tucker is a perfect dealer. He give me lowest price for my focus and answered all my questions. It's a nice experience to get a car from him. If I considering changing my car, I will take him for my first consideration. More