Cortese Ford Lincoln - Service Center

Cortese service was excellent At every step of the way regarding this service visit, Cortese was pleasantly accommodating to my requests. First, I was leaving for the weekend prior At every step of the way regarding this service visit, Cortese was pleasantly accommodating to my requests. First, I was leaving for the weekend prior to a Monday appointment at the dealership. As I would not be needing my vehicle during this trip, I asked if I could leave my vehicle over the weekend and Monday, and they accommodated me. When I returned from my trip, they gave me a loaner vehicle to use. Progress on the service and availability of the vehicle was relayed to me by text messages from service advisor Patrick Zimmerman. When I arrived to pick up my vehicle, I found the service was covered by warranty with no hassle. All things considered, a pleasant experience. More

Always a pleasure! It's always a pleasure to have my vehicle serviced at Cortese! Very professional and courteous. Very relaxing waiting room with televisions and fresh It's always a pleasure to have my vehicle serviced at Cortese! Very professional and courteous. Very relaxing waiting room with televisions and fresh coffee. More

Didn't all requested. The seat covers have (4) clips each that attach somewhere on the console side of the seats. Have not been clipped since repairing the seat A/C. I requ The seat covers have (4) clips each that attach somewhere on the console side of the seats. Have not been clipped since repairing the seat A/C. I requested they attach it. Did not and did not mention it. More

Quick and friendly Went to have work done and they were very quick and the people there were very friendly with every customer I had seen come in and notified when the w Went to have work done and they were very quick and the people there were very friendly with every customer I had seen come in and notified when the work was complete More

Treated well They worked with me on the price, shuttle service rocks and cashing out was super friendly. Good follow-up and on time . Will continue to use They worked with me on the price, shuttle service rocks and cashing out was super friendly. Good follow-up and on time . Will continue to use More

Quick, expert service As usual Daren VanOrden was able to get my 2015 Super Duty in and out in less than an hour for service even though they were extremely busy that day. As usual Daren VanOrden was able to get my 2015 Super Duty in and out in less than an hour for service even though they were extremely busy that day. This is a great place to purchase and maintain your Ford and Lincoln vehicles, that's why we keep coming back here. More

The usual I’ve just learned to adapt to the poor service that continues to occur at this dealership. My wife always yells at me for going back but it’s the only I’ve just learned to adapt to the poor service that continues to occur at this dealership. My wife always yells at me for going back but it’s the only ford dealer within 20 mins . I was not charged for the oil change and tire rotation(which didn’t happen), but had I not paid attention I would have paid for services that I did not receive . I was also told that the tires I had on my car “suck”, which I didn’t think was the best way to communicate with a customer. Anyway I’ve dealt with Keith over the phone in the past and nothing ever seems to improve. Whether it’s providing customers a ETA for completion of service or actually completing the services requested , the last 4 times I’ve had my car in , I ALWAYS HAVE A ISSUE. And that’s why we did buy another vehicle from Cortese . More

Front end work Patrick was very helpful and friendly. He was able to get our Ford F 150 in for service early even though his team was very busy. Patrick was very helpful and friendly. He was able to get our Ford F 150 in for service early even though his team was very busy. More

Oil change, tire rotation, inspection, and recall I had an oil change, tire rotation, NYS inspection, and recall all to be handled. They were able to do it all in a little over 40 minutes. I am really I had an oil change, tire rotation, NYS inspection, and recall all to be handled. They were able to do it all in a little over 40 minutes. I am really impressed and so very happy. I expected to be there for a while, and I really wasn’t. I had enough time to get breakfast at a nearby diner and that was it! More