Cortese Ford Lincoln - Service Center

Saturday with no appointment Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me remindi Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me reminding to get service, etc. people smile. great crew at Cortese More

Excellent Scheduling & Prompt Service I as on an extended journey and required a 75,000 mile service on my 2013 Ford 150. I found the scheduling site very easily and entered the required i I as on an extended journey and required a 75,000 mile service on my 2013 Ford 150. I found the scheduling site very easily and entered the required information, the service administration department followed up to confirm the scheduled event and requested needs and services. I arrived on time, and the service to change the oil, oil filter, rotate tires and replace wiper blades was completed in less than an hour - very satisfactory in my opinion. After leaving the shop (approximately 1 day and 400 miles later) I checked the truck information system and found that the technician, did not reset the lubricant use percentage indicator. That's the only problem I had with this visit; otherwise, the service administration and shop scheduler were top notch, attentive and helpful. I'm certain if I had checked the truck information while I was there, the problem would have been immediately corrected. More

Very good service! It was easy to schedule my apt on-line, and I got my car in right away, was on my way home within 1.5 hours! It was easy to schedule my apt on-line, and I got my car in right away, was on my way home within 1.5 hours! More

Cortese Ford Is The Best I have had all 13 of my Ford Mustangs serviced by Cortese Ford since 1988. Their service department is friendly, fast, and reliable. Highly recommende I have had all 13 of my Ford Mustangs serviced by Cortese Ford since 1988. Their service department is friendly, fast, and reliable. Highly recommended. More

No problems. Did oil change & tire rotation .check other things not on the list. Wipers install.Truck was still clean after work was done, Took me in before my Did oil change & tire rotation .check other things not on the list. Wipers install.Truck was still clean after work was done, Took me in before my appointment time. More

AMAZING CUSTOMER SERVICE!!! For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly t For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly treated with honest & terrific customer service! Starting with Shane Chapin (Sales Manager); Keith & Darren in the Service Department; Laura King in Sales, they never hesitate to go above and beyond helping us with our vehicle needs!! We will always recommend Cortese to our friends, family and co-workers!! More

Great job! Excellent job repairing my car, however communication could certainly be improved. Dropped my vehicle on a Sunday evening and called afternoon the fol Excellent job repairing my car, however communication could certainly be improved. Dropped my vehicle on a Sunday evening and called afternoon the following day to see if they had any word for me. Woman answering me call said she couldn’t find me in the system. I spelled my name three times and she finally transferred me to the service department. I left a message requesting a callback. The exact same thing happened two days in a row. I was relieved to finally speak to Darren who explained the problem with my car and had it ready for me within a few hours. More

Great Service! My check engine light came on 4 days before I was due to go on a road trip. Darren was able to work my car in despite the fact that it was Friday bef My check engine light came on 4 days before I was due to go on a road trip. Darren was able to work my car in despite the fact that it was Friday before a holiday. Thanks to all for your great service More

Fast and easy When I called to make the appointment I was able to get in very quickly. I needed an oil change and tire rotation as well as a NYS inspection. I went When I called to make the appointment I was able to get in very quickly. I needed an oil change and tire rotation as well as a NYS inspection. I went in and the gentleman who helped me was very friendly. I waited for my car while it was being worked on which didn’t seem to take long at all. When it was done the same person came to get me. Overall a great experience. I will be back again! More

Fast and Friendly They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. More