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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,214 Reviews

1,214 Reviews of Cortese Ford Lincoln - Service Center

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August 17, 2018

The Works Oil change, tire rotation, and pressure check • Brake Inspection • Vehicle Check-Up • Fluid Top-Off • Battery Test • Filter Check • Belts and Ho More

by rgray9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2018

Check up They are always looking out for me and making sure my cars are safe for me. Everyone is pleasant and helpful, facility is always clean. More

by jeantan60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
August 16, 2018

new car first service The service was good. An oil change was made as well as a rotation of tires on the vehicle.The time wait was not bad either. I was very satisfied. More

by dpeters5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden, Lou Siragusa
August 16, 2018

Courteous and friendly service Courteous, respectful and friendly service from Darren and all the staff. Length of time in the service area was close to the expected time frame. Com More

by pley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
August 15, 2018

tire light is on Darren “whose name is not listed below” VanOrden and a mechanic dude with black glasses helped me out. great guys. answered all my questions I walke More

by joeconiglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren VanOrden, Tommy Ciavarri
August 15, 2018

Warranty services Fast and friendly. Good waiting area with WiFi so I could work while I waited. Would recommend dealership to friends and family. Good reminder syst More

by mdibacco
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2018

Comfortable, I trust them I have been coming to the dealership since I purchased the vehicle. Darren and his team always make me feel like one of the family and welcome. I tr More

by kyderr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2018

on time professional they did my service They did my service when scheduled and professionally they were polite and efficient when I called to schedule they gave me a time that was convenient More

by jdwppa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daren Vanorden, Victor Bay
August 13, 2018

Absolutely no stress, easy visit Spoke with Darren on a Wed to schedule first oil change on new Flex, expecting to wait for a week. He was so personable and friendly and said “how abo More

by bmandak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura was my sales rep.... stopped in to say hello, love her!
August 10, 2018

Inside cleaning Was not completely satisfied with job done. Seat look like they never got cleaned. They was a scratch in the inside trunk that was not there. More

by ad3ramos
Recommend Dealer
No
Employees Worked With
Aug 11, 2018 -

Cortese Ford Lincoln responded

I apologize for the miscue, please contact me at your earliest convenience and we'll get the vehicle re-cleaned and touch up the spot on the trunk. Thank you Ron

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