Cortese Ford Lincoln - Service Center

Very helpful Service center staff is great with explanations. They made sure my questions were answered and understood. I have never felt uncomfortable or awkward Service center staff is great with explanations. They made sure my questions were answered and understood. I have never felt uncomfortable or awkward in my dealings with them. More

Refused to help I brought my car in to fix the engine cradle because it had rusted through and the vehicle had been recalled. They couldn't get to fixing it for 5 day I brought my car in to fix the engine cradle because it had rusted through and the vehicle had been recalled. They couldn't get to fixing it for 5 days and I asked them what I was supposed to do as I had no way to get to work in the meantime and my car was deemed dangerous to drive. They didn't care - I did get a free shuttle back to my house but I have been walking back and forth to work for the past three days. During the shuttle, my driver pulled out his cell phone and started talking about personal things as I was trying to direct him to my house. My family was all surprised that I wasn't offered a loan from the dealership while my car was being worked on - and frankly, now I am, too. One star because my legs are exhausted and for the unsafe shuttle. More

Oil change Al was fantastic. He explained an issue with my tires to me and how the ones sold to me weren’t the correct type for the type of driving I do. Al was fantastic. He explained an issue with my tires to me and how the ones sold to me weren’t the correct type for the type of driving I do. More

Faulty wires replaced. Some of my taillights stopped working. I stopped by the service entrance and spoke with Darren Van Orden, who arranged to have me come in first thing Some of my taillights stopped working. I stopped by the service entrance and spoke with Darren Van Orden, who arranged to have me come in first thing the following morning. The faulty wires, which had broken and/or shorted due to an internal pinching, were replaced ASAP. I was very pleased with the attention provided and efficiency of the service. More

R+ for service! The excellent rating was given as I had excellent service from Darrin VanOrden, He was excellent in communication and getting back to me explaining The excellent rating was given as I had excellent service from Darrin VanOrden, He was excellent in communication and getting back to me explaining to me for the truck repair.That really means a lot to us bringing our vehicles in to you. Also great was Al Rosseter. Thank you, Judy Klauck More

Best service Cortese Ford's service is the best in service across the board in an top automotive industry within the Rochester NY area. Patrick Zimmerman is aweso Cortese Ford's service is the best in service across the board in an top automotive industry within the Rochester NY area. Patrick Zimmerman is awesome to work with and is one of the very best in the industry. More

The Works and Recall The Works fine. Was disappointed that no loaner was offered for the recall. Had complained about this in the past, it was Ford's mistake but I was inc The Works fine. Was disappointed that no loaner was offered for the recall. Had complained about this in the past, it was Ford's mistake but I was inconvenienced. Cortese was not the problem. More

Very good service Thank you Darren Sneddon at Cortese! I appreciated the extra effort when servicing my F-150. Thanks again and see you next time down the road. Thank you Darren Sneddon at Cortese! I appreciated the extra effort when servicing my F-150. Thanks again and see you next time down the road. More

Smooth experience Phil was non invasive or too aggressive with his sales techniques. He was straightforward and to the point. He made the shopping experience easy and l Phil was non invasive or too aggressive with his sales techniques. He was straightforward and to the point. He made the shopping experience easy and less stressful especially since this was my first car. More

Quick and Professional I took my new Ford Focus in for my first oil change and was very pleased at how quick easy and professional it was! Every person I encountered was ver I took my new Ford Focus in for my first oil change and was very pleased at how quick easy and professional it was! Every person I encountered was very pleasant. A very good experience overall. More