Cortese Ford Lincoln - Service Center

Over Priced Labor Vehicle was in for Recall Notice and Inspection. Needed new rear shocks for my 2010 Ford Escape to pass inspection, these were not struts where the sp Vehicle was in for Recall Notice and Inspection. Needed new rear shocks for my 2010 Ford Escape to pass inspection, these were not struts where the springs needed removed and compressed, just regular 2 point fixed locations. Price per shock was OK, but Labor to install was over $225. I have been to other service garages over 40 years and Never paid this much for installation, but I needed the inspection done as it was the end of the month. I would highly question the labor rate if other work is required again. More

Service Apppt Service appt done in a timely manner.Staff kept me updated via email and were very friendly! Good service dept compared to other dealers I have used! Service appt done in a timely manner.Staff kept me updated via email and were very friendly! Good service dept compared to other dealers I have used! More

Cat's Meow This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and wi This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and will return. Al was hearty and friendly but also business-like, which I appreciate. The billing area took good care of my credit card case with several cards in it. They called me and did all the age and right things for me. More

Warranty repairs Took my car in for a warranty repair, was not offered a loaner vehicle, was told that I could rent one instead. Was told that the shop opened up my tr Took my car in for a warranty repair, was not offered a loaner vehicle, was told that I could rent one instead. Was told that the shop opened up my transmission to take a look at my clutch (repair was for a possible clutch issue, car was recalled by ford), but didn’t replace the clutch, instead put clutch failure warning software on the car. If transmission was being opened why not just replace the clutch. More

routine maintenence and state inspection Overall the usual experience of being greeted and also the usual short stint in the waiting room. Everyone is more than pleasant to deal with. Also I Overall the usual experience of being greeted and also the usual short stint in the waiting room. Everyone is more than pleasant to deal with. Also I get a quiet time to read my books. :) More

Service This is our third Cortese auto and each one has been top quality and very few repairs other than normal maintenance during the time we have owned them This is our third Cortese auto and each one has been top quality and very few repairs other than normal maintenance during the time we have owned them. More

20000 mile check up The appointment was informative efficient and done with expertise. I enjoyed my time at the service area and enjoyed talking to them. I will return. The appointment was informative efficient and done with expertise. I enjoyed my time at the service area and enjoyed talking to them. I will return. More

Employees providing service We felt the employees were polite and efficient, when we were concerned about the problem they took extra time to be sure it was resolved. They detec We felt the employees were polite and efficient, when we were concerned about the problem they took extra time to be sure it was resolved. They detected our problem and were able to fix it promptly and even advised us of a recall which they also fixed. More

Great Service I was a bit sketpical about having a dealer serice my car. My experience had not been that great with other dealers, but Cortese was an exception. I f I was a bit sketpical about having a dealer serice my car. My experience had not been that great with other dealers, but Cortese was an exception. I found Darren VanOrden, the service advisor, to be very helpful. I will continue to use them to keep my Lincoln running well. More

Oil change and tire rotation completed quickly - no issues. Reservation was easily made the week before. The facility was clean/pleasant. Was greeted with a friendly manner. Cust completed quickly - no issues. Reservation was easily made the week before. The facility was clean/pleasant. Was greeted with a friendly manner. Customer waiting room was very nice. The service tech - Al - did a good job. My only complaint is the 25 word minimum in this written review. More