Cortese Ford Lincoln - Service Center

10-10-18 service They were professional and courteous. I did not wait long for service to be completed. Patrick was my service advisor. I was pleased with my servic They were professional and courteous. I did not wait long for service to be completed. Patrick was my service advisor. I was pleased with my service. More

Computer stopped working in Ford Edge I called after trying to reboot the computer and getting no power just dead screen I rely on navigation and No control of the Heating Cooling in th I called after trying to reboot the computer and getting no power just dead screen I rely on navigation and No control of the Heating Cooling in the vehicle Lack of radio was inconvenient but Ok I can live without music. Although on a new vehicle this should not happen at all. First VISIT - waited over 2 hours while they disconnected and reconnected battery to try to reboot HAD TO WAIT a week for next appointment so they could diagnose the problem - REALLY SHOULD HAVE BEEN DONE WITH FIRST APPOINTMENT!!!! They had a good idea what part it was and KNEW THEY HAD TO ORDER IT - if it was not the correct part they could send it BACK. Before inconveniencing the customer they should have ordered that part so they could FIX A 2016 vehicle UNDER WARRANTY with only 20,000 MILES Instead they implied that I should have purchased a extended warranty, are you kidding me!!! SELL SELL SELL Third visit required me to again get a ride over and leave the car overnight until after 3 PM the next day to install the part (also sending me a text was very COLD - I expected a phone call with explanation of what work was done and that the vehicle was ready - in fact I had hoped for a ride to come get the SUV. Instead I again had to find my own ride to pick up this vehicle!) Most dealers give out loaners/rental vehicle I was given some BS about the GM Buyout - and that it would cost me $30 per day....I can rent my own vehicle for less. I was looking for convince and customer appreciation in actions NOT WORDS. THEN THEY DID NOT CHECK TO MAKE SURE EVERYTHING WORKED for example Sirius radio So when I finally got the vehicle home I had to spend over 2 hours sitting in my driveway with the vehicle running and on my cell phone with Sirius trying to download and reconnect service. The shuttle service although nice, is not acceptable for a customer who services vehicle every 5,000 miles "The Works" and purchases a new FORD VEHICLE at least 1 every four years. Keeping them under the warranty limits. More

Great job Making an appointment was easy, the wait was almost nothing and the service personnel were very friendly. I live in Avon and have been taking my truck Making an appointment was easy, the wait was almost nothing and the service personnel were very friendly. I live in Avon and have been taking my truck to GV Ford but most of the time I have to return to have something they did wrong fixed. It makes driving into Henrietta not so bad. Thank you, and I'll be back. More

It was excellent They got me in on time they finish my truck and satisfactory time I'd like the idea that I get a text asking me if I have any questions They got me in on time they finish my truck and satisfactory time I'd like the idea that I get a text asking me if I have any questions More

Patrick & team were fantastic! Definitely a 5 STAR experience! Quick and clean and I had the caffeine! I would and do recommend this Service Center to everyone! Thanks Patrick and c Definitely a 5 STAR experience! Quick and clean and I had the caffeine! I would and do recommend this Service Center to everyone! Thanks Patrick and co. More

My F150 Patrick Z. And his technicians treat me as if I’m their only customer when I come in for service. Patrick takes time to discuss and explain all my veh Patrick Z. And his technicians treat me as if I’m their only customer when I come in for service. Patrick takes time to discuss and explain all my vehicle needs, even on their busiest days. Everyone makes me feel like part of the Cortese family, keep up the great work guys! More

2007 Freestyle need a strut, half shaft, and motor mount fix service as as I expected it to be, or I would not have been dealing with this location for over 40 years. if I have an issue and bring it up to Darre service as as I expected it to be, or I would not have been dealing with this location for over 40 years. if I have an issue and bring it up to Darren VanOrden it's taken care of. More

2013 Ford Taurus Service work on used car. Dealership did warranty work on waterpump. 100,000 tuneup was preformed at my request and sparkplugs, airfilter, and cabin a Service work on used car. Dealership did warranty work on waterpump. 100,000 tuneup was preformed at my request and sparkplugs, airfilter, and cabin air filter. More

Excellent Service Great service! I was able to schedule a time and date for my convenience on-line. The service advisor took the car in advised that technicians would b Great service! I was able to schedule a time and date for my convenience on-line. The service advisor took the car in advised that technicians would be in shortly. I went to the lounge which was very nicely laid out and clean. Because the repairs was going to take a few hours, I was able to be shuttled home and back at my convenience. More

Great service I recently leased a Ford Escape. The CD player was not working. My service team member ordered a replacement. It was installed within a few weeks and I recently leased a Ford Escape. The CD player was not working. My service team member ordered a replacement. It was installed within a few weeks and everything is great. Darren treated me with respect and made every effort to meet my schedule and make my visit to Service comfortable. I would highly recommend Cortese Service to any Ford owner. More