Cortese Ford Lincoln - Service Center

Faulty parts purchase Sometime around April of this year, I made a cash purchase ($600) for a rear light assembly for my 2015 Edge (covers the entire rear width of the v Sometime around April of this year, I made a cash purchase ($600) for a rear light assembly for my 2015 Edge (covers the entire rear width of the vehicle) because of my concern that an existing crack in it would result in a possible leak in the unit, resulting in a condensation build up. At this time there was no leak or condensation. The part was installed and a couple of weeks and spring rains later, condensation began to form. I went back to Cortese, spoke with the same Service Adviser and was told he was looking into it and would contact me. After weeks of no contact/communication, I returned on a number of occasions and was told by the same gentleman that he and his boss were deciding how to handle the issue. After numerous ignored phone calls and emails, I'm still waiting for resolution. As a new Ford owner and new customer to Cortese Ford, I'm not at all impressed with the service and treatment of this facility. It's obvious that a faulty purchase was made by them from an unknown supplier. For whatever reason, they are not able or willing to force the vendor to replace the faulty part. Why should I as the consumer have to suffer a bad purchase made by Cortese, makes no sense whatsoever to me. After sending an email that included his boss and what I believe to be his boss’s boss, I finally got a reply and was told that some type of imaging device needed to communicate the issue to Ford Motor has been down for months now. What has that got to do with me being made whole and the problem corrected by replacing the unit as a professional courtesy and simply doing the right thing, they should be waiting for the supplier, not me. In the meantime, I'm out $600 and have to tolerate a fogged up light across the entire rear of my vehicle, which was not a problem until I had them change it, they caused the problem. This is a bad way to do business. Is it a common practice with this and other dealerships? At this point, I obviously have to pursue other avenues for resolution. My recommendation, stay away from their Service Department... More

Touch up/Doll up Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they take care of it. We have been having our vehicles serviced here for over 40 years and we will keep taking our vehicles there. Darren's name is not below but he gets 5 stars also. More

Excellent work The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were very polite and helpful. Primary contact was: Al Rosetter who is not listed below. More

Ongoing issues still not resolved! I bought a new 2018 Ford from this dealership in March and brought it in twice for the same issue. After my most recent visit, the issue is still occ I bought a new 2018 Ford from this dealership in March and brought it in twice for the same issue. After my most recent visit, the issue is still occurring and they claim they are unable to replicate the issue. Terrible service. More

Great service Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date w Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date with service. thought the service advisor that did assisted me was rude 1. service advisor did not acknowledge me when I walked through door 2. He was on what sounded like an personal call on his cellphone for about 5mins before assisting me 3. Poor customer service More

Oil Change Most recently had an oil change on an Explorer. This was not my first service performanced by Cortese as I have used them several times in the past fo Most recently had an oil change on an Explorer. This was not my first service performanced by Cortese as I have used them several times in the past for my previous car. The service is always performed as expected and the staff is friendly. Additionally, the cost of service is definitely fair for the quality of work performed. I highly recommend!! More

Two flat tire repairs Cortese ford and all of it's employees has always taken excellent care of my vehicles for years. They always get me in on a timely fashion and there Cortese ford and all of it's employees has always taken excellent care of my vehicles for years. They always get me in on a timely fashion and there are never any unexpected charges. More

Patrick was very courteous. Called in a timely matter to let me know what was needed and service was completed as he stated over the phone. Very friendly to deal with and profess Called in a timely matter to let me know what was needed and service was completed as he stated over the phone. Very friendly to deal with and professional. More

Professional Courteous and professional always great service with the team. Patrick Zimmerman always does a excellent job. I have recommended the cortese group t Courteous and professional always great service with the team. Patrick Zimmerman always does a excellent job. I have recommended the cortese group to sereral people and would do so again More

Satisfied. The service was great. I got a much needed inspection in addition to my oil change. It would've been great to get the inspection for free since I am l The service was great. I got a much needed inspection in addition to my oil change. It would've been great to get the inspection for free since I am leasing the vehicle but it was a discounted price, so I am okay with that. Overall I am a satisfied customer. More