Cortese Ford Lincoln - Service Center
Rochester, NY
1,228 Reviews of Cortese Ford Lincoln - Service Center
Maintenance of 2014 Escape I brought in my parent’s car for service (seriously needed an oil change) and an inspection. I will get recalls done when I have time to leave the car I brought in my parent’s car for service (seriously needed an oil change) and an inspection. I will get recalls done when I have time to leave the car. More
Oil change Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Tom Ciavarri. No problem. He lays down an info sheet on the new 2019 Ranger. PROBLEM! They aren't available yet and we need a new truck for the wife. Tom said no problem. We get one in I'll call you. Problem solved! Thanks Cortese Ford...problem solvers one and all. And thanks to the front end guys for polishing off that dozen donuts. More
4 year inspection Many wear items needed replacement Car was inspected and items reviewed with myself. All work was completed and I had car back same day Work done Many wear items needed replacement Car was inspected and items reviewed with myself. All work was completed and I had car back same day Work done brakes and rotors, new tires, Oil change, front end tierods and alignment, Rear caliper More
Excellent service! I received outstanding customer service by Darren VanOrden. His knowledge and expertise of the vehicles" warranty were so helpful. He was so trustwort I received outstanding customer service by Darren VanOrden. His knowledge and expertise of the vehicles" warranty were so helpful. He was so trustworthy, capable, and wonderful to deal with. He was incredibly responsive to every email I sent, my phone calls and all the questions I had regarding the issues with the vehicle. I could not be happier with the level of professionalism and sincere customer service provided by Darren! More
Quick visit Had a routine 80K mile checkup and servicing done last week. Upon arriving at Cortese Ford, I remembered a meeting I had scheduled, so it was necessar Had a routine 80K mile checkup and servicing done last week. Upon arriving at Cortese Ford, I remembered a meeting I had scheduled, so it was necessary to get my vehicle back quickly. No problem, it was back in my hands within an hour. Very accommodating! More
25,000 mile check up on my 2017 F150 Drove in, was helped immediately by Darren and he gave me a time for the work to be performed and they finished on time! Great Job!!!!!! Drove in, was helped immediately by Darren and he gave me a time for the work to be performed and they finished on time! Great Job!!!!!! More
Very poor and unsatisfying Their machine there was far from professional does not like being shown that they are wrong. They dont do the work you are paying them to do. They try Their machine there was far from professional does not like being shown that they are wrong. They dont do the work you are paying them to do. They try hiding that they didn't do the work. More
Pretty good I had to get some things fixed on my vehicle, and when I asked the employee there if it was something necessary for right this second and what the par I had to get some things fixed on my vehicle, and when I asked the employee there if it was something necessary for right this second and what the part actually was, he took the time to explain the part to me and it's function and whether or not it was something that needed done immediately, or if it was something that could wait a little while. More
Outstanding and friendly service!! Darren and Patrick have been service providers for my vehicle. Every time I have a service appointment or something else needs to be brought to my att Darren and Patrick have been service providers for my vehicle. Every time I have a service appointment or something else needs to be brought to my attention each service provider has always been courteous, thorough and efficient. The level of integrity and commitment is very well balanced. Thank you for always giving a great experience. I would refer this service department to others. More
Always the Best The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever. The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever. More