Cortese Ford Lincoln - Service Center

3rd time a charm Truck needed an oil change and some recall work. Generally I take my vehicle to Van Bortel where I purchased the truck. Van Bortel is a little out o Truck needed an oil change and some recall work. Generally I take my vehicle to Van Bortel where I purchased the truck. Van Bortel is a little out of the way as far as drop off for service. Brought truck to Cortese Ford because of the convenient proximity to my workplace. After the initial oil change there were puddles of oil forming on my driveway under the truck. Just before I returned the truck for this problem I noticed that there were oil drippings on the tray located just below the oil filter. I also commented that the oil was a quart low. The explanation from the shop was that this was just excess oil that must have spilled during the oil change. If this were the case I figure that any good service tech would clean up any excess materials (puddling of oil would be one of those) when they completed the job the first time. My first impression: work was done fine, just sloppy workmanship only on the oil change. Chalk it up to a one time experience. I like the location and would probably come back again. Went home, on the the next morning there was new oil puddle under the truck. Climbed under the truck and found that the oil plug was leaking and that there was still a good residue of oil around the oil filter. 2nd impression: I would not recommend this service center to anyone. a little frustrated that I would need to bring the truck back a third time. I was going to make arrangements to take it to a small shop I use near my home. He convinced me to bring it back to the dealer. Made another appointment with Patrick. Patrick went above and beyond to make sure I was happy when I returned this time. He supplied me with a free loaner while the truck was in the shop. made sure that that the repairs were made and power washed the oil residue off the frame and the engine. He had included a complimentary detail for a later date. I am happy to say that there is no oil puddling on the driveway. 3rd impression: Would I recommend this service center? Yes and No. Location is great. Customer service was fantastic! The service work on the recalls were fine and completed on the first day. The quality of the service work for the oil change was sub-par. I would probably come back again for the non-routine service work, not too sure I would return for an oil change. Thank you again Patrick! More

Great Service I did not feel as though I was pressured into getting services not needed. Patrick informed me that I would need some work for brakes down in the fut I did not feel as though I was pressured into getting services not needed. Patrick informed me that I would need some work for brakes down in the future but not right now. More

Exelent Very good services, was so fast, and exelent. I do recomend! Very friendly, they call me before that i espect, and my car is well now! Very good services, was so fast, and exelent. I do recomend! Very friendly, they call me before that i espect, and my car is well now! More

Inspection Our car was in for its' annual inspection. The drop off and sign is was efficient. The staff is always courteous and friendly. The wait time for th Our car was in for its' annual inspection. The drop off and sign is was efficient. The staff is always courteous and friendly. The wait time for this was quick! More

Just in Time for Winter Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) made me realize I needed to quickly get my snow tires on. I made a call to Cortese and they told me to bring up my car the same day, They mounted my tires and also realized my oil change was due (that observation saved me a return trip). That type of response and service is the reason that Cortese Ford is the ONLY place I will take my car. The attitude of the people you deal with is tremendous and the local WiFi allows me to work while waiting for my car. More

GREAT JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVIC JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVICE!!! More

Routine Oil Change Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to in Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to indicate that vehicle was ready. Very courteous and friendly service rep. Very good experience. More

Recall on Truck I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I was without a vehicle for 5 days and it is a brand new lease I pay to drive! So that is something that needs to be considered. However my visit was overall pleasant because the issues were fixed and Darren was on top of anything else I needed. More

I was excellent You guys are excellent to work with. The employees are all friendly and helpful. They know your cars and trucks very well they do a great job. You guys are excellent to work with. The employees are all friendly and helpful. They know your cars and trucks very well they do a great job. More