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Cortese Ford Lincoln - Service Center
Rochester, NY
1,228 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,228 Reviews of Cortese Ford Lincoln - Service Center
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January 14, 2019
Personal service The work I had scheduled was done to my expectations and all staff I interacted with were professional and friendly. The location is convenient as wel The work I had scheduled was done to my expectations and all staff I interacted with were professional and friendly. The location is convenient as well as the hours More
by Cam2927
Verified Customer
January 14, 2019
Quick My experience was the same as before. They took my statement about what I thought was going on with my vehicle, and called me to tell me something els My experience was the same as before. They took my statement about what I thought was going on with my vehicle, and called me to tell me something else was wrong with it. More
by nathaniellarkin
January 12, 2019
Cortese & Patrick Z! Patrick & the entire Cortese team continue to do all the right things. Every service experience I’ve had has been outstanding, there’s never been a r Patrick & the entire Cortese team continue to do all the right things. Every service experience I’ve had has been outstanding, there’s never been a response of “no” to any request I or my family have had. Keep up the great work! More
by JonK
Employees Worked With
January 12, 2019
Dealer did not disclose $1,200 problem. Test drove & bought a used 2007 Ford Edge w/ over 100k miles, only to find out that the seat/mirror controls for driver 1 & 2 does not work properly a Test drove & bought a used 2007 Ford Edge w/ over 100k miles, only to find out that the seat/mirror controls for driver 1 & 2 does not work properly and remember the mirror positions for the two drivers. Notified our salesman, who said they would take care of it when they fixed the air bag recall. After waiting 9 months the air bag is fixed, but they refuse to fix the seat/mirror controller at their expense. $1,200. If I knew this at the time of purchase, I would have passed on this vehicle. Needless to say, we will never buy from Cortese Group of Dealers again. More
by micrbraun
January 09, 2019
Always great service Always have great service at Cortese Ford. Get my vehicle in and done within a reasonable amount of time and everyone is friendly and reliable Always have great service at Cortese Ford. Get my vehicle in and done within a reasonable amount of time and everyone is friendly and reliable More
by JW
Employees Worked With
January 08, 2019
The exhaust system loud The cost was to much. The price/cost of the service didn't match the service to my vehicle. I was very displeased.. There needs to be more access by The cost was to much. The price/cost of the service didn't match the service to my vehicle. I was very displeased.. There needs to be more access by phone to service department,it is difficult to reach them. More
by caldwellvelverly
Employees Worked With
January 08, 2019
Periodic Service and recall Wonderful prompt and pleasant service. All good. Also a kind and pleasant shuttle service to my home. Everyone was kind a courteous. And the car Wonderful prompt and pleasant service. All good. Also a kind and pleasant shuttle service to my home. Everyone was kind a courteous. And the car is working just fine. More
by maxine
January 07, 2019
Darren is great!! I trust him completely!! I wouldn’t go an! I will only buy Fords so I can continue to get my vehicles serviced here!! That is the highest compliment I can give! True assets to the Ford brand! I will only buy Fords so I can continue to get my vehicles serviced here!! That is the highest compliment I can give! True assets to the Ford brand! More
by pattypheff
January 07, 2019
Great service.....as usual👍😊 It was easy to set the appointment up on line. I was greeted professionally, and everything was handled in a great way. They were also quick, but did It was easy to set the appointment up on line. I was greeted professionally, and everything was handled in a great way. They were also quick, but did great work. More
by acassara
Employees Worked With
January 05, 2019
Cortese Ford Service is honest and they do great work I have been taking my vehicles to Cortese Ford for service for several years now. The staff is always courteous and I don't have to worry about gettin I have been taking my vehicles to Cortese Ford for service for several years now. The staff is always courteous and I don't have to worry about getting "cheated" because I'm a woman. They have always been honest, fair, and done great work. More
by Rainbowflyr
Employees Worked With
Other Employees :
Dave Robinson, Charles Halter
