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Cortese Ford Lincoln - Service Center
Rochester, NY
1,213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,213 Reviews of Cortese Ford Lincoln - Service Center
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December 21, 2018
Just in Time for Winter Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) made me realize I needed to quickly get my snow tires on. I made a call to Cortese and they told me to bring up my car the same day, They mounted my tires and also realized my oil change was due (that observation saved me a return trip). That type of response and service is the reason that Cortese Ford is the ONLY place I will take my car. The attitude of the people you deal with is tremendous and the local WiFi allows me to work while waiting for my car. More
by TLJH
Verified Customer
December 20, 2018
GREAT JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVIC JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVICE!!! More
by THILL7
Employees Worked With
December 17, 2018
Routine Oil Change Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to in Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to indicate that vehicle was ready. Very courteous and friendly service rep. Very good experience. More
by pley15
Employees Worked With
December 17, 2018
Recall on Truck I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I was without a vehicle for 5 days and it is a brand new lease I pay to drive! So that is something that needs to be considered. However my visit was overall pleasant because the issues were fixed and Darren was on top of anything else I needed. More
by jamont12852
Employees Worked With
December 17, 2018
I was excellent You guys are excellent to work with. The employees are all friendly and helpful. They know your cars and trucks very well they do a great job. You guys are excellent to work with. The employees are all friendly and helpful. They know your cars and trucks very well they do a great job. More
by wilsongary124
Employees Worked With
December 14, 2018
Maintenance of 2014 Escape I brought in my parent’s car for service (seriously needed an oil change) and an inspection. I will get recalls done when I have time to leave the car I brought in my parent’s car for service (seriously needed an oil change) and an inspection. I will get recalls done when I have time to leave the car. More
by lin_rooker
Employees Worked With
Darren Vanorden
December 13, 2018
Oil change Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Tom Ciavarri. No problem. He lays down an info sheet on the new 2019 Ranger. PROBLEM! They aren't available yet and we need a new truck for the wife. Tom said no problem. We get one in I'll call you. Problem solved! Thanks Cortese Ford...problem solvers one and all. And thanks to the front end guys for polishing off that dozen donuts. More
by retsof176
Employees Worked With
Other Employees :
Ron Christiano, Dave Robinson, Steve Weston, Tommy Ciavarri, Charles Halter
December 11, 2018
4 year inspection Many wear items needed replacement Car was inspected and items reviewed with myself. All work was completed and I had car back same day Work done Many wear items needed replacement Car was inspected and items reviewed with myself. All work was completed and I had car back same day Work done brakes and rotors, new tires, Oil change, front end tierods and alignment, Rear caliper More
by JFLORACK47
Employees Worked With
December 11, 2018
Excellent service! I received outstanding customer service by Darren VanOrden. His knowledge and expertise of the vehicles" warranty were so helpful. He was so trustwort I received outstanding customer service by Darren VanOrden. His knowledge and expertise of the vehicles" warranty were so helpful. He was so trustworthy, capable, and wonderful to deal with. He was incredibly responsive to every email I sent, my phone calls and all the questions I had regarding the issues with the vehicle. I could not be happier with the level of professionalism and sincere customer service provided by Darren! More
by tyzacsmom
Employees Worked With
Darren Van Orden
December 07, 2018
Quick visit Had a routine 80K mile checkup and servicing done last week. Upon arriving at Cortese Ford, I remembered a meeting I had scheduled, so it was necessar Had a routine 80K mile checkup and servicing done last week. Upon arriving at Cortese Ford, I remembered a meeting I had scheduled, so it was necessary to get my vehicle back quickly. No problem, it was back in my hands within an hour. Very accommodating! More
by tez14623
Employees Worked With
