Cortese Ford Lincoln - Service Center

Great service. Staff was great Service was good. Took just a little over 1 hour. Price was reasonable.. Have bought two vehicles here, An escape and a f150. Both great so far. Service was good. Took just a little over 1 hour. Price was reasonable.. Have bought two vehicles here, An escape and a f150. Both great so far. More

LONG BUT WORTH THE TIME TO READ! From Upset to GRATEFUL My fiancé & I purchased a 2014 F-150 pickup back in August of 2018 from Wayne Rainey @ Cortese Lincoln. He has been a long time salesman for our famil My fiancé & I purchased a 2014 F-150 pickup back in August of 2018 from Wayne Rainey @ Cortese Lincoln. He has been a long time salesman for our family. We were talked into purchasing the Extended Warranty by the gentleman who did our financing (who is no longer with Cortese) & were told that this warranty “was as good, if not better, than the new car warranty that Ford has.” We believed this man that we would have no worries when it came to repairs (outside of basic maintenance items). Fast forward 5 (yes just 5) MONTHS & we have an issue with no heat on a COLD winter Saturday morning so we drive up to Cortese to see if they can possibly look at it quick for us, or at least top off the coolant that was very low (after just being in for service less than 1500 miles prior). We were greeted by Patrick in service who quickly got our vehicle in, and told us what the issue was (a leak going to the turbo). We assumed (based on the warranty we purchased because it was supposed to be thorough) we were all set, less the deductible. Come to find out...for reasons that still escape me, it was not a warranty repair. After some back and forth (and yes I was that VERY ANGRY customer you all read about), Patrick & the Service Manager, and Wayne & his Boss all went ABOVE & BEYOND to make the situation right. There was an issue with the Ford Service Card my fiancé had (acct was closed due to not using it for too long) and the account still showed active & open when Cortese checked on it. We showed up to pick up the truck to find out the Ford Service Card was closed (after showing Cortese it was OPEN), so we were faced with a repair cost that we were not prepared to pay for as this account was set up for this type of thing. I REFUSED to be stuck with a bill that we were told would be put on our Ford Service Card. HERE IS THE GRACIOUS & GRATEFUL PART... Patrick went to his boss and they acknowledged that the issue with this card fell on Ford NOT THEM & they offered us a deal we could NEVER turn down! This has been a hellacious week dealing with the repair, lack of coverage on a warranty we were mislead on (the fault lies on the finance guy who no longer works there), and a very disappointing Ford Service Card! IF you’ve read to this point... I WILL tell you that we are VERY GRATEFUL & GRACIOUS to Patrick, Wayne, & their bosses who went above & beyond to keep their customers happy! Yes, there are down sides to this but let me tell you... everyone involved went above & beyond to right the wrong that was done! We will be purchasing another vehicle from Wayne very soon!! So...THANK YOU CORTESE FOR ALL YOU DID TO HELP OUT YOUR LOYAL CUSTOMERS More

Good Service Darren Van Orden Service Adviser and mechanics did everything they said they would do every time to my satisfaction. Thank You for good service on Darren Van Orden Service Adviser and mechanics did everything they said they would do every time to my satisfaction. Thank You for good service on my Transit 350.Van. More

Excellent It was a Quick in and a quick out, was easy to schedule, very friendly Staff, and they did what I asked. All was good. It was a Quick in and a quick out, was easy to schedule, very friendly Staff, and they did what I asked. All was good. More

Excellent! Stellar! Superb! I have two Fords that needed service. I stopped in and spoke with Darren. He scheduled both vehicles on consecutive days. The first day I dropped my t I have two Fords that needed service. I stopped in and spoke with Darren. He scheduled both vehicles on consecutive days. The first day I dropped my truck off, it needed an inspection. Darren called me and told me it was close enough to my checkup that I should go ahead and take “The Works” package. I said go with it and I went to breakfast with a friend. When I was done with breakfast I went back to get my truck. The following day I took my wife’s Escape in for “The Works”. This time I waited comfortably in the lounge. The service was done in less than 1 hour. My wife and I are extremely satisfied with our experiences at Cortese Ford. I would recommend them to everyone. More

Car Battery To start off it was VERY Rocky. From the customer service Reps , To the managers to the service center people over at Doge as well. At first I felt as To start off it was VERY Rocky. From the customer service Reps , To the managers to the service center people over at Doge as well. At first I felt as if no one was helping and no one cared . But then I met Nick at Doge he set me up and explained everything to me . At first I had a rough start with the manager Keith at Ford due to his customer service but it was turned around and they got me squared away! And it only took 4 hours for my problem to be solved , im a happy camper! Go check em out More

Quick and Efficient The service I had was great. I had no difficulty dropping off my car while I was out and had to run errands. I was notified when the car's service was The service I had was great. I had no difficulty dropping off my car while I was out and had to run errands. I was notified when the car's service was completed making it easy to know when I had to come back and pick it up. Patrick was very friendly and looked into additional requests on the spot. More

Excellent service Service was fast & efficient. I was told exactly what needed to be done & how long it would take. I returned to the dealership to find my car ready ju Service was fast & efficient. I was told exactly what needed to be done & how long it would take. I returned to the dealership to find my car ready just as I was quoted More

Battery change Quick, efficient, polite - My go-to service center! Went there for a battery change and was in and out in under an hour. Car works great now. Quick, efficient, polite - My go-to service center! Went there for a battery change and was in and out in under an hour. Car works great now. More

Helpful and courteous They were friendly and prompt. I felt comfortable there. They applied my coupon and had the car done quickly. They were very organized. I will look f They were friendly and prompt. I felt comfortable there. They applied my coupon and had the car done quickly. They were very organized. I will look forward to my next visit. More