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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,228 Reviews

1,228 Reviews of Cortese Ford Lincoln - Service Center

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March 04, 2019

experience As always your service department makes it easy to schedule appointments. Your service advisers are very courteous and listen to my concerns and answ More

by jcpowell45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden, Al (do not recall last name), Shane Chapin, Naim Daniels
Jun 14, 2019 -

Cortese Ford Lincoln responded

Jcpowell45, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

Always a good experience. Always have a good experience when having our vehicles serviced at Cortese Ford. Service staff are always courteous and take care of you when your the More

by GREGORY.HALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al and Darrell in Service Dept.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Gregory.hale, we appreciate your feedback of our Staff's outstanding service! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

Good experience Scheduling was a breeze. Patrick in service is easy to work with and attentive to making sure everything is handled. Work was quick and thorough. More

by Jd9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Jd9, we appreciate your recommendation of our dealership! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

March 03, 2019

Great Service I was very pleased to be seen quickly, problem diagnosed and correctly in a very efficient manner. Everyone was very friendly and helpful. Mary (Glen More

by gwadsworth57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 14, 2019 -

Cortese Ford Lincoln responded

Gwadsworth57, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

March 02, 2019

Ed is customer focused every time I call him a true professi Ed will do his absolute best on any given day to see that your vehicle is in and out on the same day. Have been working with Ed for decades and I trus More

by Mr.Start
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Mr.start, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

March 01, 2019

nys inspection Brought my truck in fora New York State Inspection. The process took only about 15 minutes. The quick turn a round was a pleasant surprise. great e More

by grg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Samantha Cortese Customer Relations Manager 585-277-3214

February 28, 2019

Routine maintenance check-up. The staff is very helpful. The routine check-up is done at the scheduled time appointed, and they always check in with the client if they foresee any More

by ruthless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Spofford
Jun 14, 2019 -

Cortese Ford Lincoln responded

Ruthless, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

February 26, 2019

Car nys inspction Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free c More

by aanih
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Reviews like yours provide encouraging feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 21, 2019

Very good experience We dropped off car and was told when to pick it up and they didn't miss a beat. Very friendly and upbeat. Great Experience! More

by BillyMaryKeister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Halter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Billymarykeister, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

February 19, 2019

Awesome Thanks Al, in the Service Department for helping me get my vehicle back on track.. My vehicle was well serviced and cleaned nicely !!!!! I will be ret More

by zajah2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Naim Daniels
Jun 14, 2019 -

Cortese Ford Lincoln responded

Zajah2002, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

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