Cortese Ford Lincoln

Average service When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can mean the difference between a good or poor survey. Also, you should inform potential customers that you no longer offer shuttle service. Doing so will at least prevent them from being stranded at the dealership or not being able to get their car back when it is done. Finally, when someone calls your business, their call should at the very least be answered. Calling your customer service number and getting voicemail is a non-starter. More

Work performed was fine, follow up was not. Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it, it was covered under my service contract, but they would need to order the parts. It would likely be a two day job, and it sounded like he wasn't really looking forward to asking the technicians to perform the work. They gave me the option to keep the truck on the lot or take it home until parts arrived, Called back 4 or 5 days later when I heard nothing, I was told that they would call me when the parts came in, but it wasn't going to happen until first week of July. After hearing nothing, called back again 3rd week of July. Parts were in... by the conversation, it sounded like the parts had been sitting there for quite a while. Took the next available appointment and now my sunroof works. The service work performed was fine, just frustrating to have a lack of follow-up and for this to take such a long time. More

Bob Harmor was my sales person for my Ford F 150. He is family although he works at the Dodge store he was able make the sale he is the reason we came to Cortese. When the truck came in he made sure it got family although he works at the Dodge store he was able make the sale he is the reason we came to Cortese. When the truck came in he made sure it got to Ziebart and ready for delivery.Great to work with, thanks Bob More

I got my car in earlier the day before my appointment. This let them start the job earlier. Even snuck an inspection so that saved me another trip in This let them start the job earlier. Even snuck an inspection so that saved me another trip in More

Very relaxed clientele. Makayla was amazing. They don’t seem to pressure you into a sale. Everyone appears to follow COVID-19 guidelines for the State/County. Overall a great experience. seem to pressure you into a sale. Everyone appears to follow COVID-19 guidelines for the State/County. Overall a great experience. More

Makayla was a pleasure to deal with. She was very knowledgeable about the vehicle, helpful, courteous, and willing to answer questions and do what needed to be done to help us wind up with our vehic knowledgeable about the vehicle, helpful, courteous, and willing to answer questions and do what needed to be done to help us wind up with our vehicle. She was also helpful teaching us about how the car’s tech worked More

Dsrren is an excellent service rep. He should be promoted . He is always friendly, flexible , courteous and cordial. . He would make an exvellent service msnager.. This opinion is based upon 10 years of obs . He is always friendly, flexible , courteous and cordial. . He would make an exvellent service msnager.. This opinion is based upon 10 years of observation. More

Responded to all questions & concerns timely! Followed up when I had an issue and had to take the car into the service department. Great customer service! when I had an issue and had to take the car into the service department. Great customer service! More

Makayla is always very nice and friendly. She checks in to make sure everything is going okay and to be sure I’m not having any issues with my car. I love my car and am so happy with my decision to go to f to make sure everything is going okay and to be sure I’m not having any issues with my car. I love my car and am so happy with my decision to go to ford and I’m grateful I was able meet Makayla! More

Makayla did an amazing job helping me find the right truck and making sure I was perfectly happy. Would highly recommend. Thank you so much! truck and making sure I was perfectly happy. Would highly recommend. Thank you so much! More