
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Could not have had a better experience at a dealership! Hands down the best car buying deal I've ever had! Thanks Cortese! Hands down the best car buying deal I've ever had! Thanks Cortese! More
The dealership was able to accommodate our wishes to make the deal. Financing was easy which made the pick up and trade of the vehicles quick. We are very happy with our new vehicle. the deal. Financing was easy which made the pick up and trade of the vehicles quick. We are very happy with our new vehicle. More
My experience was none. I dropped my vehicle off at 8:30am. I received no follow up to let me know what was going on with my vehicle, and had to reach out to the service d I dropped my vehicle off at 8:30am. I received no follow up to let me know what was going on with my vehicle, and had to reach out to the service department myself. When I did get a response back, I still did not receive an update on the service of my vehicle; and when I informed the person who texted me back, explaining that I would need my vehicle back that day, I was told to pick it up. I then arrived to the service center at 5:21pm, it was closed, and if it wasn't for a sale person inside the dealership itself; I would not have been able to access to my vehicle, and come to find out, no work was done to it anyways. More
They are very professional and easy to work with their information and time are centered on the customer along with their care of the working community 😀 👍 information and time are centered on the customer along with their care of the working community 😀 👍 More
I’ll never deal with the dealership again unless its for a recall or for warranty work. It took 4 visits to get work completed because they kept forgetting or couldn’t do something after I was already there a recall or for warranty work. It took 4 visits to get work completed because they kept forgetting or couldn’t do something after I was already there. I had to keep taking time off of work to continue to get my car looked at for the same stuff. The entire process was a joke, especially when I was told I’m responsible for my car and I had already brought my car in twice for the same thing and the work hadn’t gotten completed. Complete waste of time. There are other dealerships out there when I’m ready to buy again I’ll find somewhere else because at this point there has been nothing but trouble and problems with the dealership and me buying this car 2 years ago. More
Wonderful dealership! I have had my car serviced at Cortese Ford for many, many years. The service is excellent. The car is always repaired right the first time. And the w I have had my car serviced at Cortese Ford for many, many years. The service is excellent. The car is always repaired right the first time. And the waiting time is minimal. More
Quick and friendly service for a safety recall fix. Haven't had any issues since. Haven't had any issues since. More
Jack has excellent customer service and communication skills. My child goes to school in NY and needed her car repaired. He answered all my questions via text or call even though I was many states away skills. My child goes to school in NY and needed her car repaired. He answered all my questions via text or call even though I was many states away. He also communicated clearly with my child who is a newer driver. He also dealt with the company where we bought the car (again, not in NY) and clearly communicated the repairs and costs with them. I would recommend Cortese and Jack to anyone. I feel confident and relieved my child has a safe car to drive after the repairs. An added bonus, the car was repaired the same day it was brought in! Thank you so much Jack, the service department and Cortese. More
Good deal on used vehicle and bought it. They lost the spare key in the snow? They are still looking? Got car home noticed oil life was 43% they said they did complete service? Was going on They lost the spare key in the snow? They are still looking? Got car home noticed oil life was 43% they said they did complete service? Was going on a trip so l wanted to double check oil change and service at local ford dealer. After they service it they say the stabilizers and bushings are bad. So l take it back to Cortese which is 2 hrs away and they say nothing is wrong with stabilizers and bushings. So l guess just run it which I'm doing and hope l never lose the key. Which Ford dealer do you believe. Overall satisfied with Cortese. They way things are going it doesn't matter. Next car will either be from tesla or horse and buggy. Thank you for my rant. More
Jack is a really nice helper to handle my car's problem. I'll be back again. I'll be back again. More