Cortese Ford Lincoln

Willing to negotiate I worked with Phil while deciding what car to buy. Phil was very willing to get to a price that I could afford. I decided to purchase my car from Co I worked with Phil while deciding what car to buy. Phil was very willing to get to a price that I could afford. I decided to purchase my car from Cortese rather than the dealer closer to me (I had been their customer for 6 years). More

Very helpful Service center staff is great with explanations. They made sure my questions were answered and understood. I have never felt uncomfortable or awkward Service center staff is great with explanations. They made sure my questions were answered and understood. I have never felt uncomfortable or awkward in my dealings with them. More

Overall good experience Renewed lease. Original purchase I was unhappy with, but Charlie & Shane worked hard to get me into one that I love. Happy with experience overall. Renewed lease. Original purchase I was unhappy with, but Charlie & Shane worked hard to get me into one that I love. Happy with experience overall. More

Refused to help I brought my car in to fix the engine cradle because it had rusted through and the vehicle had been recalled. They couldn't get to fixing it for 5 day I brought my car in to fix the engine cradle because it had rusted through and the vehicle had been recalled. They couldn't get to fixing it for 5 days and I asked them what I was supposed to do as I had no way to get to work in the meantime and my car was deemed dangerous to drive. They didn't care - I did get a free shuttle back to my house but I have been walking back and forth to work for the past three days. During the shuttle, my driver pulled out his cell phone and started talking about personal things as I was trying to direct him to my house. My family was all surprised that I wasn't offered a loan from the dealership while my car was being worked on - and frankly, now I am, too. One star because my legs are exhausted and for the unsafe shuttle. More

Oil change Al was fantastic. He explained an issue with my tires to me and how the ones sold to me weren’t the correct type for the type of driving I do. Al was fantastic. He explained an issue with my tires to me and how the ones sold to me weren’t the correct type for the type of driving I do. More

Faulty wires replaced. Some of my taillights stopped working. I stopped by the service entrance and spoke with Darren Van Orden, who arranged to have me come in first thing Some of my taillights stopped working. I stopped by the service entrance and spoke with Darren Van Orden, who arranged to have me come in first thing the following morning. The faulty wires, which had broken and/or shorted due to an internal pinching, were replaced ASAP. I was very pleased with the attention provided and efficiency of the service. More

R+ for service! The excellent rating was given as I had excellent service from Darrin VanOrden, He was excellent in communication and getting back to me explaining The excellent rating was given as I had excellent service from Darrin VanOrden, He was excellent in communication and getting back to me explaining to me for the truck repair.That really means a lot to us bringing our vehicles in to you. Also great was Al Rosseter. Thank you, Judy Klauck More

Very Cool It was REFRESHING to go into a dealership and get exactly what I wanted, from the MOST KNOWLEDGEABLE Professional sales person I have ever met. Tommy It was REFRESHING to go into a dealership and get exactly what I wanted, from the MOST KNOWLEDGEABLE Professional sales person I have ever met. Tommy from Cortese knows exactly what customers want and need, and knows his stuff when it comes to the cars and trucks he is selling! He is by far the person to see if you want really honest help, period. More

Best service Cortese Ford's service is the best in service across the board in an top automotive industry within the Rochester NY area. Patrick Zimmerman is aweso Cortese Ford's service is the best in service across the board in an top automotive industry within the Rochester NY area. Patrick Zimmerman is awesome to work with and is one of the very best in the industry. More

The Works and Recall The Works fine. Was disappointed that no loaner was offered for the recall. Had complained about this in the past, it was Ford's mistake but I was inc The Works fine. Was disappointed that no loaner was offered for the recall. Had complained about this in the past, it was Ford's mistake but I was inconvenienced. Cortese was not the problem. More