
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Great service Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date w Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date with service. thought the service advisor that did assisted me was rude 1. service advisor did not acknowledge me when I walked through door 2. He was on what sounded like an personal call on his cellphone for about 5mins before assisting me 3. Poor customer service More
Oil Change Most recently had an oil change on an Explorer. This was not my first service performanced by Cortese as I have used them several times in the past fo Most recently had an oil change on an Explorer. This was not my first service performanced by Cortese as I have used them several times in the past for my previous car. The service is always performed as expected and the staff is friendly. Additionally, the cost of service is definitely fair for the quality of work performed. I highly recommend!! More
Two flat tire repairs Cortese ford and all of it's employees has always taken excellent care of my vehicles for years. They always get me in on a timely fashion and there Cortese ford and all of it's employees has always taken excellent care of my vehicles for years. They always get me in on a timely fashion and there are never any unexpected charges. More
Patrick was very courteous. Called in a timely matter to let me know what was needed and service was completed as he stated over the phone. Very friendly to deal with and profess Called in a timely matter to let me know what was needed and service was completed as he stated over the phone. Very friendly to deal with and professional. More
Professional Courteous and professional always great service with the team. Patrick Zimmerman always does a excellent job. I have recommended the cortese group t Courteous and professional always great service with the team. Patrick Zimmerman always does a excellent job. I have recommended the cortese group to sereral people and would do so again More
Satisfied. The service was great. I got a much needed inspection in addition to my oil change. It would've been great to get the inspection for free since I am l The service was great. I got a much needed inspection in addition to my oil change. It would've been great to get the inspection for free since I am leasing the vehicle but it was a discounted price, so I am okay with that. Overall I am a satisfied customer. More
State inspection Easy on-line scheduling , good convenient location, quick reliable service and great customer service.... Patrick is always quick to acknowledge your Easy on-line scheduling , good convenient location, quick reliable service and great customer service.... Patrick is always quick to acknowledge your arrival. What more can you ask for. More
Recall Repairs I had a recall on my vehicle. The staff was able to get me in quickly to get this repaired. I used the shuttle service to get to work which was very c I had a recall on my vehicle. The staff was able to get me in quickly to get this repaired. I used the shuttle service to get to work which was very convenient. I was notified when my vehicle was ready to be picked up. Easy and fast. Great service! More
Great Experience Every Time!! I have worked with Victor on 2 vehicles.... The first was a first car for my 18 year old daughter. He helped us find the perfect vehicle for her that I have worked with Victor on 2 vehicles.... The first was a first car for my 18 year old daughter. He helped us find the perfect vehicle for her that was safe, reliable and affordable. The whole process was so easy and he made us all feel very comfortable with the deal. A few months later and she is still in love with her purchase. This week, he helped me with a car for myself. Both experiences were wonderful. He is very personable, honest and easy to talk to. During both deals I felt as ease. Victor and Shane made everything seem so simple and seamless. Darren was very thorough with the final paperwork and made sure I understood everything I was signing. I will certainly go back and I think I will be a customer for life. I've never been to another dealership that has made me feel so at ease with a car purchase. More
Painless new car purchase. My satisfaction was of the utmost importance. Finding the vehicle that had exactly what I was looking for was their priority. Any concerns that were My satisfaction was of the utmost importance. Finding the vehicle that had exactly what I was looking for was their priority. Any concerns that were brought up were dealt with. More