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Cortese Ford Lincoln

Rochester, NY

4.6
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,353 reviews

January 12, 2019

Cortese & Patrick Z! Patrick & the entire Cortese team continue to do all the right things. Every service experience I’ve had has been outstanding, there’s never been a r More

by JonK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Jonk, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

January 12, 2019

Dealer did not disclose $1,200 problem. Test drove & bought a used 2007 Ford Edge w/ over 100k miles, only to find out that the seat/mirror controls for driver 1 & 2 does not work properly a More

by micrbraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Zimmerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Christiano, Lou Siragusa
Jan 12, 2019 -

Cortese Ford Lincoln responded

Mike, I can only apologize for the air bag re-call taking so long as it did but we can only do the work when the parts become available and you were scheduled as soon as they were available. As far as the memory feature on the seat goes as everyone has explained to you, it is not a essential feature which would keep a 2007 Ford Edge with 112,000 miles from operating properly, the power seats, windows and mirrors all work fine you just would need to move the seat with the controls instead of the memory button when someone else adjusts it. There are service contracts available for customers to protect their vehicles for this reason, automobiles are complex piece's of equipment that have many parts that can wear out with miles and/or age, and as much as we would like to replace every potential item that may break it's impossible to do and keep the price of the vehicles competitive in todays used car market. Anyway as we discussed before we could do the repair and offer you a discount on the work, or you could use the memory feature that does work but just have to re-adjust the mirrors up, when you use them. Sincerely, Ron Christiano General Manager

January 11, 2019

Awesome service! Loved working w everyone at. Cortese! Made it a smooth and easy purchase. Buying a vehicle is usually a stressful time and I don’t feel that way at al More

by shelbyrose09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
Jun 14, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

January 09, 2019

Good experience Working with Lou was great. He’s a good guy and very helpful. It was a real bonus that he took the car to my house to see if my bike would fit in the More

by lizzieott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle DeGennaro, Lou Siragusa
Jun 14, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Samantha Cortese Customer Relations Manager 585-277-3214

January 09, 2019

Always great service Always have great service at Cortese Ford. Get my vehicle in and done within a reasonable amount of time and everyone is friendly and reliable More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Thanks for the positive star rating, Jw! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

January 08, 2019

The exhaust system loud The cost was to much. The price/cost of the service didn't match the service to my vehicle. I was very displeased.. There needs to be more access by More

by caldwellvelverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2019

Loving my new F-150 I had a great experience at cortese ford. I came to them looking to get in on some year end deals and they snuck me in on the last day of the year to More

by bmosgeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Weston, David Eichelberger, Ryan Pancione
Jun 14, 2019 -

Cortese Ford Lincoln responded

Bmosgeller, we appreciate your recommendation of our dealership! It is great to hear our Staff took such great care of you! We hope to see you here again! Samantha Cortese Customer Relations Manager 585-277-3214

January 08, 2019

Periodic Service and recall Wonderful prompt and pleasant service. All good. Also a kind and pleasant shuttle service to my home. Everyone was kind a courteous. And the car More

by maxine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Vanorden ,
Jun 14, 2019 -

Cortese Ford Lincoln responded

Maxine, your comments keep us motivated and working hard for all our guests! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Samantha Cortese Customer Relations Manager 585-277-3214

January 07, 2019

Darren is great!! I trust him completely!! I wouldn’t go an! I will only buy Fords so I can continue to get my vehicles serviced here!! That is the highest compliment I can give! True assets to the Ford brand! More

by pattypheff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Reviews like yours provide encouraging feedback. Please let us know if there is ever anything else we can do for you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

January 07, 2019

Great service.....as usual👍😊 It was easy to set the appointment up on line. I was greeted professionally, and everything was handled in a great way. They were also quick, but did More

by acassara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Acassara, thank you for leaving such a great review and high star rating. Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service!

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