Cortese Ford Lincoln

Not what I expected When I picked up the car from a recall repair, the hood latch was hanging next to the brake pedal. Because the service department was closed, I had to When I picked up the car from a recall repair, the hood latch was hanging next to the brake pedal. Because the service department was closed, I had to return the next morning to have the latch attached. It is difficult and expensive to return from Livingston County for what should have been done correctly the first time. More

Great Person Donna Spofford, Donna is one of the best Persons to deal with she is so smooth with the people who are looking for a another car . She knows her cars and details .We Donna is one of the best Persons to deal with she is so smooth with the people who are looking for a another car . She knows her cars and details .We will go to see her again when we need another car. She is such a sweet person. The Williams Family More

4th Clutch Replacement My clutch was replaced for the 4th time but the service was great. The shuttle was good and the job was done at the time I expected My clutch was replaced for the 4th time but the service was great. The shuttle was good and the job was done at the time I expected More

Always a great experience My family and I have purchased well over 20 vehicles from this dealership, The last few are Lincolns purchased from Donna Spoffard who has been really My family and I have purchased well over 20 vehicles from this dealership, The last few are Lincolns purchased from Donna Spoffard who has been really patient and knowledgeable to work with. I have and will continue to recommend Donna to my friends and family for their vehicle needs. More

Service Service Service It's like dealing with family. Tom listen to all my needs and delivers the product and service to boot. Thank you for everything Tom !!! It's like dealing with family. Tom listen to all my needs and delivers the product and service to boot. Thank you for everything Tom !!! More

I can't believe you want me to write a review The car I bought from Cortese was unreliable. Within the first two weeks of ownership, I had to have it towed to the dealership three times because it The car I bought from Cortese was unreliable. Within the first two weeks of ownership, I had to have it towed to the dealership three times because it would not start. Rather than work with me, Cortese argued that there was nothing wrong with it, even though I had multiple witnesses, including my elderly parents who were stranded with me on the first occasion. Cortese could have been decent and allowed me to return the vehicle, as is consistent with the New York State lemon law, but refused to work with me. With great difficulty I was able to get Cortese to take their car back. Any time anyone asks my advice on where to buy a car in the Rochester NY area, I tell them, "Anywhere but Cortese. " Too bad I can't give zero stars. More

Amazing! I worked with Victor and Darren. Vic was very patient when I asked to test multiple vehicles. I decided on the 19 Explorer. He assisted me with se I worked with Victor and Darren. Vic was very patient when I asked to test multiple vehicles. I decided on the 19 Explorer. He assisted me with setting up the Ford app. He showed me how everything worked in the vehicle and helped me sync my phone. Darren worked quickly and efficiently to get my paperwork processed. All the employees were friendly. More

Phenomenal Donna! Honest, knowledgeable, helpful sales person! I hope you and your for Julie and buying my third vehicle from her in this fall. Very easy to work with Honest, knowledgeable, helpful sales person! I hope you and your for Julie and buying my third vehicle from her in this fall. Very easy to work with! More

Truck Purchase Was greeted promptly and cut right to the chase in terms of funneling down what trucks wanted to look at and what could work. Would go back in future. Was greeted promptly and cut right to the chase in terms of funneling down what trucks wanted to look at and what could work. Would go back in future. More