Cortese Ford Lincoln

Good dealership with decent staff, nice amenities Great experience overall except I wasn't given any free oil change coupons even though I asked the owner in an email telling him I would love to try o Great experience overall except I wasn't given any free oil change coupons even though I asked the owner in an email telling him I would love to try out his service garage at the Lincoln side of the dealership. Would have appreciated even one coupon or maybe a hundred bucks off the car price. More

already recommending them to my friends and relatives quick clean information. not a lot of old style jargon and what can we do to get you in a car today from the past. They give you the information you n quick clean information. not a lot of old style jargon and what can we do to get you in a car today from the past. They give you the information you need so you can digest what it is to own a car from them and let you take it in without a lot of pressure and sales pitching. Knowledgeable about the cars and trucks that they sell and what optional items you should look at for our area. Chris Great job as usual and Joe always a pleasure to be in your showroom. ! The Starr Family. ! More

Awesome Tom worked hard and got what I needed done! We look forward to seeing them again in 7 yrs when we buy another new vehicle Tom worked hard and got what I needed done! We look forward to seeing them again in 7 yrs when we buy another new vehicle More

Awesome service Al went above and beyond with regard to the servicing of my vehicle. I am the sole care giver for my mom and he made arrangements for a loaner vehicl Al went above and beyond with regard to the servicing of my vehicle. I am the sole care giver for my mom and he made arrangements for a loaner vehicle so that I was able to take my mom to her medical appointment. Al provided excellent service and is an asset to Cortese More

Fast, Courteous, Professional Service After purchasing a 2017 Ford Van, I needed an Inspection, and also had a concern that one of the Fog Lamps was not working. When I arrived at Cortese After purchasing a 2017 Ford Van, I needed an Inspection, and also had a concern that one of the Fog Lamps was not working. When I arrived at Cortese Ford, they got me right into service with no waiting. The mechanic, Mark, performed the state inspection and then looked at the fog lamps. He had me look at them as he turned the steering wheel. Then he explained that when making a turn, they are used as cornering lights, and were working properly. Very knowledgeable and honest. I recommend Cortese Ford for great service. More

Cortese Ford Lincoln makes the car buying process easy I found a great car online through Carfax for a fair price, contacted Cortese Ford Lincoln and was able to test drive it immediately. Great customer s I found a great car online through Carfax for a fair price, contacted Cortese Ford Lincoln and was able to test drive it immediately. Great customer service for the most part, after telling them I was interested and having put a deposit down I wanted to get it inspected by a 3rd party to make sure it was in great condition. They tried to tell me it might not be possible to hold onto the car for another 3 days after we had already made arrangements and it might be sold to someone else anyway which felt like a scummy sales tactic, but in the end they kept the car for me, I got it inspected and was on the road and off the lot the next day. Everything that was done face to face was great! More

Always a hassle It's hard to put just a simple star review on this because the actual service department (Darren Van Orden) is not bad, it's the other staff like the It's hard to put just a simple star review on this because the actual service department (Darren Van Orden) is not bad, it's the other staff like the scheduling assistant and the rental person, and in this case a salesperson. We have an F-150 and every time it's a hassle to try and get a rental that isn't a compact, we have a supercrew truck for a reason so if we are warranted a rental I would think we should get something at least comparable. Also, despite telling the appointment assistant that we would need a rental, whether or not one was available was not taken into consideration. Only after talking with the service tech did we find out that our original appointment would have no rentals available. My wife was planning to drop the truck off and she has a 1.5 year old with her so that would have been fun to find out there were no rentals after driving 45 minutes to the dealer (they are the closest to us). In this particular visit my wife was offered an opportunity to see if she could "get out of the lease" since she has mentioned we've brought the brand new truck in 6+ times in two years for two recurring issues. Come to find out, "getting out of the lease" meant buying off the rest of our lease to get a new one... no thanks. We were under the impression the dealer would take the lease back early which should then have a higher residual value and use that to offset the remaining payments on our lease, not make us pay for the rest of the lease to give them a truck now worth more because it's only 2 years old instead of 3. Had we known this we wouldn't have even bothered, we'll just wait it out but they made the implication that they were trying to help us out because they knew we were getting fed up with the issues we've had with this truck and having to repeatedly drive out to the city for issues that should either be resolved in the first service or shouldn't be happening at all. How many trucks that are one year old with 12k miles have burned out spark plugs, and then have it happen again 15k miles later? How many times do you need to return a truck for a door that doesn't stay closed (yes, doesn't latch at all) before finally deciding to replace the locking mechanism? Anyway, we had a good outcome from our dealings when purchasing the lease but since that point nothing but bad service from employees at Cortese. At one point my wife was accused of lying about buying the truck from them because they "couldn't find any records"... okay, you can't find the records doesn't mean we didn't sit down in that chair over their with that guy also over there and buy this truck from you, don't accuse customers of lying and get upset with them because they said no to your awful lease buyout offer and they're dealing with a new employee who can't seem to find some information. All that being said, we will not be returning once we are done with this lease, we will be taking our lease to another dealer when we get a new one. Again, the purchasing wasn't a bad experience but everything after that has just been headache after headache. I normally skip these review requests that litter my inbox and keep my bad experiences to myself because they could just be one off and I'm a guy who likes to review based on multiple experiences. At this point, after so many bad experiences and this one in particular, I felt I have a good idea of the trend, it's pretty consistently just bad experiences unless you're just getting an oil change, that time wasn't bad but we didn't have to deal with many employees in that case. More

HAPPY I have bought two other vehicles from you people. this experience ways the best thank you for treating me like a friend not as a customer I have bought two other vehicles from you people. this experience ways the best thank you for treating me like a friend not as a customer More

Great customer service exceptional customer service. Catered to my needs (example: when I couldn't come to the dealer my sales man came to me). Also kept my payments within exceptional customer service. Catered to my needs (example: when I couldn't come to the dealer my sales man came to me). Also kept my payments within my budget. Met all my needs More

F150 Lease I was able to get the deal I wanted and receive all of the add ons that I was looking for. Quick negotiation. I was clear about the price I needed and I was able to get the deal I wanted and receive all of the add ons that I was looking for. Quick negotiation. I was clear about the price I needed and we ended up in the ballpark. More