Cortese Ford Lincoln

Great Service The service team did a great job on my most recent visit. They took care of my car in a timely manner, the mechanic did an amazing job with keeping my The service team did a great job on my most recent visit. They took care of my car in a timely manner, the mechanic did an amazing job with keeping my car clean, and the team was very friendly. Keep up the nice work! More

Great Service I had great experience with the Vic who did great job. I choose him and the dealer ship over few others because he was great with great personality an I had great experience with the Vic who did great job. I choose him and the dealer ship over few others because he was great with great personality and knowledge. He was not pushy and was doing everything positive in order to make me feel better by buying the truck at Cortese Ford. Thank you. More

Prompt & Excellent Service Work I brought my car in for an oil change and tire rotation. I dropped the car off the night prior and the process was easy. The work was completed on ti I brought my car in for an oil change and tire rotation. I dropped the car off the night prior and the process was easy. The work was completed on time and within the timeframe I requested and to the level I expected. I was very satisfied with the whole experience. More

Great experience Tommy did everything he said he would do. Great salesman and person. Listens to what you need and delivers. When I need another vehicle I will be goin Tommy did everything he said he would do. Great salesman and person. Listens to what you need and delivers. When I need another vehicle I will be going back. More

Quality service Victor went above and beyond to find me my dream car. He knew my price range and was able to make it happen! Vic took the time to explain the finances Victor went above and beyond to find me my dream car. He knew my price range and was able to make it happen! Vic took the time to explain the finances regarding how much to put down and helped me find a reasonable monthly payment. He didn’t rush me into making my decision which I appreciated as other dealers have done that to me in the past. I told him when I wanted to pick the vehicle up and everything went smooth! Thank Vic for giving the best customer service, I truly appreciate it! More

Not happy From the day I brought my van in, it was frustrating. First off- it took 5 days for them to just take a look at it. Then after we agreed for them to f From the day I brought my van in, it was frustrating. First off- it took 5 days for them to just take a look at it. Then after we agreed for them to fix it the price went up 2x. We told them we were going to go another way because we can save ourselves $2800. The guy said “ok but it’s $600 for diagnostic” I was so mad. I went in to get my car and my transmission was sitting on a bench next to my car. The manager listened to my complains and did take half off the bill. But still $300 to tell me what’s wrong with my van. When the tow truck guy got there, they wouldn’t give him the van because they said I didn’t pay!!!! Which I did and was told there wouldn’t be any other issues!!! Nothing but aggravation. More

Bought 2 vehicles for my business . Was happy they got a better rate than my business banker. I'm a no nonsense, get it done kind of person, and they seemed to work with me that . Was happy they got a better rate than my business banker. I'm a no nonsense, get it done kind of person, and they seemed to work with me that way. I would buy from them again. More

over the top From Darren in service to Cardell in sales, You can't beat Cortese for the best buying experience in Rochester. We will continue to shop at Cortese Fo From Darren in service to Cardell in sales, You can't beat Cortese for the best buying experience in Rochester. We will continue to shop at Cortese Ford and will recommend Cortese to our family and friends. More

happy new car owner great customer experience ... Phil was a no nonsense sale process that made my decision to buy here and easy one in the future I'll be visiting great customer experience ... Phil was a no nonsense sale process that made my decision to buy here and easy one in the future I'll be visiting Cortese again for my next car. More

Better app needed. I've done all my service at Cortese after purchasing vehicles there. They have always provided great customer service and technical service. My only i I've done all my service at Cortese after purchasing vehicles there. They have always provided great customer service and technical service. My only issue is in using the Fordpass app. It does not integrate with the xxx system well at all. Redeeming points seems impossible. A better way would be having service advisors able to scan a barcode on the customer's phone provided by Fordpass. Then that customer's account would be synced with their system. More