
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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very efficient Tommy new his product and was excellent at sharing his knowledge so I could make an educated decision. Did everything I asked to help make the sale po Tommy new his product and was excellent at sharing his knowledge so I could make an educated decision. Did everything I asked to help make the sale possible. More
Best in town Cortese Ford is the best Ford dealer . I got the best price and best trade-in from Cortese. The service is second to none. Darren, the service writer Cortese Ford is the best Ford dealer . I got the best price and best trade-in from Cortese. The service is second to none. Darren, the service writer goes the extra distance to insure costomer satisfaction. More
Complete Fiasco This process started off good. The sales staff was friendly and helpful but as soon as things started to go wrong their attitude towards us turned con This process started off good. The sales staff was friendly and helpful but as soon as things started to go wrong their attitude towards us turned confrontational and they were no longer helpful. My wife actually had our sales man laugh in her face as she was trying to work with them to get my daughters car fixed only days after purchasing. Then the paperwork for the Ziebart package we purchase came with the wrong address on it only to find out that there was a girl with the same name as my daughter at the address listed on the paperwork. I have tried to work with the dealership to get this corrected but the Sales manager has now gone radio silent on me and will not respond in any way. The last this is that this was my daughters first purchase and this was all suppose to be in her name but they screwed that up also and now the car loan has been put in my name and the only way to correct it is to do a new loan application and that would be another strike on my and my daughters credit so that we can get yet another screw up by this dealership. I have never had such a bad experience purchasing a vehicle. They are the typical great until the sale is over and then just cut you loose and you have to deal with the problems on your own after that. This all comes after we let them know we would be back to get a new car for my wife but that will not be happening now. I would rather take my business somewhere else. Save your time find another dealership that will treat you right. More
Great experience Very accommodating to my needs due to surgery and ability to pick up my car after service was completed.. car repairs were covered by warranty. I wa Very accommodating to my needs due to surgery and ability to pick up my car after service was completed.. car repairs were covered by warranty. I was also able to add an oil change at the last minute without an issue. More
Al work with my Third Party Warranty service . Thank you Al for your help with my Extended warranty service company. I truly appreciated your help and assistance in finding and securing a replacem Thank you Al for your help with my Extended warranty service company. I truly appreciated your help and assistance in finding and securing a replacement Engine for my vehicle . Thank You MW. Jordan More
Awesome Everyone was kind and curteous. They offer shuttle service which is nice. The waiting room was very nice with TVs, charging station and coffee. It was Everyone was kind and curteous. They offer shuttle service which is nice. The waiting room was very nice with TVs, charging station and coffee. It was a great experience. More
Extremely positive sales experience While the entire process of leasing my car was positive, Makayla Buscemi made it quick, fun and easy. Throughout the sale she showed confidence and tr While the entire process of leasing my car was positive, Makayla Buscemi made it quick, fun and easy. Throughout the sale she showed confidence and truly cared about getting me in a car I wanted. More
Lease of F150 Great dealership to work with. Dealt most with Phil Valenti and Jeff Cooper. They made the experience very pleasurable. That being said, any Cortese r Great dealership to work with. Dealt most with Phil Valenti and Jeff Cooper. They made the experience very pleasurable. That being said, any Cortese representative we had contact with was very courteous, kind, and helpful., which in my case was important as I was in a wheelchair. More
fast and friendly -- comprehensive Patrick at Cortese is such a wonderful example of customer service!!! Job well done. They even got me a loaner car to help with the needs I had in my Patrick at Cortese is such a wonderful example of customer service!!! Job well done. They even got me a loaner car to help with the needs I had in my day. More
My first leasing of a new car. Salesman,Lou Siragusa, was extremely friendly and helpful explaining all the features of car! Amazed at efficiency of Darren Sneddon in payment proce Salesman,Lou Siragusa, was extremely friendly and helpful explaining all the features of car! Amazed at efficiency of Darren Sneddon in payment process - friendly - pleasant! More