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Cortese Ford Lincoln
Rochester, NY
2,352 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,352 reviews
September 06, 2019
Very professional as always Wayne Rainey and the sales staff is awesome to deal with. Thank you for your patience with me in trying to get the right vehicle for my needs. Wayne Rainey and the sales staff is awesome to deal with. Thank you for your patience with me in trying to get the right vehicle for my needs. More
by Ed Smith
Employees Worked With
September 06, 2019
Good and professional Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. More
by selliott2
Verified CustomerSeptember 06, 2019
Great Customer Service Friendly, helpful, knowledgeable and approachable . All parties invoices in the sale of the new ford or the service of my existing ford have been gre Friendly, helpful, knowledgeable and approachable . All parties invoices in the sale of the new ford or the service of my existing ford have been great! More
by mbohanon1981
Employees Worked With
Other Employees :
David Eichelberger, Lou Siragusa
September 05, 2019
oil change tire rotation When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anyt When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anything that they might have found and explain to me in a way that i understand. I worked with Patrick this past weekend and as always he was great! More
by jeantan60
September 01, 2019
Warranty repair was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. More
by abby756
Employees Worked With
August 31, 2019
Recall I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone whe I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone when making the appointment that it was an in and out appointment! When I got there the guy told me a couple of hrs not as they promised me on the phone so I decided to stay and wait anyways! Two hrs later the guy comes in and tells me he’s waiting for a part on my car that the mechanic broke and he didn’t know how long it was going to take until he got the part but it will be sometime that day! He offered me a shuttle home and the shuttle driver told me just to call him when the dealership called me to get the car and he would come back and pick me up! I waited 6 hrs later and about 2hrs before they closed I decided to call them bc they never called me! He then told me he will call me back bc he wasn’t sure when the car will be ready and when he called me back he told me the car will be done at 530... that’s a half hour before they close! I then call the shuttle driver to come pick me back up but I didn’t get an answer so I called the dealership... the guy at the dealership told me that the shuttle guy is done for the day! Now I have no ride to get my car and what an inconvenience this was! I had to get an Uber to get my car! When I finally got my car back... there was screws left on the floor that the mechanic never screwed back and my dashboard was not put back how it originally was! I will never be returning to this dealership for anything or just not by a ford again period bc customer service sucks point blank More
by Poor customer service
Employees Worked With
August 30, 2019
Shelby service Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. More
by jbeish
Employees Worked With
Darren VanOrden
August 28, 2019
They corrected shabby wirk done by Courtesy Lincoln in Georg I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also did a good job!! More
by Aporter
Employees Worked With
Gary Rood, Ed Smith
August 27, 2019
Great sales / Great service Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need to pick it up , I’ll usually wait for it or sometimes do errands with my daughter and they sent me a txt to tell me it’s done , and there is no problems. Now on my Second car from Cortese and will probably get another in 3-4 years More
by Sam B
August 27, 2019
An extreamly positive review. We just leased a 2019 Lincoln We found Bill Clifford to be a knowledgeble representative for Cortese Lincoln. His Demeanor was pleasent and patient. It was a pleasure working wit We found Bill Clifford to be a knowledgeble representative for Cortese Lincoln. His Demeanor was pleasent and patient. It was a pleasure working with Bill again for our second lease of of a 2019 Lincoln Nautilas. More
by Don/cookie
Employees Worked With
Bill Clifford
