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Cortese Ford Lincoln

Rochester, NY

4.6
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,353 reviews

December 23, 2019

A big thank you to Darren and his team! Darren of Cortese Ford Service and his team (the entire Service Department) are the reasons why we have been with Cortese Ford for so long. More

by LEGACIESOFLIFE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
Dec 26, 2019 -

Cortese Ford Lincoln responded

We appreciate your kind remarks about Darren. Samantha Cortese Customer Relations Manager 585-277-3214

December 23, 2019

It took a while but they got it! I had a really obscure problem with a door handle "auto one-touch unlock". Bottom line was that it had nothing to do with the handle, or the door... i More

by New Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Dec 26, 2019 -

Cortese Ford Lincoln responded

Thanks for taking the time to write this great review! Samantha Cortese Customer Relations Manager 585-277-3214

December 23, 2019

Service was thorough. Always feel good about getting my truck serviced at this dealership. The staff is friendly and professional. Thanks Patrick for the explanation on wha More

by odiewoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Cortese Ford Lincoln responded

We are happy to provide you with such a comforting experience. Please let us know if you need anything in the future. Samantha Cortese Customer Relations Manager 585-277-3214

December 22, 2019

Cortese service counter guys are top notch. They listen to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. More

by DJ
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Dec 26, 2019 -

Cortese Ford Lincoln responded

Great to hear. Thanks for taking the time to write a review! Samantha Cortese Customer Relations Manager 585-277-3214

December 20, 2019

The Works Review Was able to book an appointment conveniently online. When I arrived a the service center they immediately were able to bring my car in (a few minutes More

by ajw6717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Cortese Ford Lincoln responded

Great to hear! Thanks for being a Cortese Customer!

December 19, 2019

Awesome experience Ordered an F550. Had a tool box and dump body added. Cortese handled everything. Hats off to Tom Ciavarri and Ron Christiano for closing up the detail More

by retsof176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Christiano, Tommy Ciavarri, Jeff Cooper
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service!

December 17, 2019

Annual Inspection As always, great friendly and efficient staff! Location is perfect, the shuttle service is great! And, as always, they address my concerns and determi More

by irene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, in the service department
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thanks Irene, we are happy to hear that you had such a great experience. Samantha Cortese

December 17, 2019

Always 100% Satisfied at Cortese Ford! The Sales & Service Departments at Ford are always friendly, professional and take care of the issues. They are efficient and reasonable and keep you More

by deb.latta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy in the Service Dept. , Shane Chapin
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thanks Deb. Feedback like yours is very encouraging. We appreciate you being such a loyal customer. Samantha Cortese

December 17, 2019

Gary & Ed were very helpful about ordering a part for my Lincoln. Service seems to be outstanding so far. Lincoln pickup service is a plus. More

by scruffy1
Recommend Dealer
Yes
Employees Worked With
Gary Rood, Ed Smith
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block!

December 16, 2019

Ok Service - did not complete all things asked Took my vehicle in to have some recalls completed and an oil change. The recalls took 7 hours to complete from the time I dropped off my vehicle and t More

by nlaplaca2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
Dec 26, 2019 -

Cortese Ford Lincoln responded

I am very sorry to hear about this experience. Please call me when you can to discuss what happened. Samantha Cortese Customer Relations Manager 585-277-3214

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