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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,186 Reviews

1,186 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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July 03, 2019

Recall nys inspection New guy in service named Nick. He was pleasant and courteous as was Tim young whom I dealt with for many years along with Lisa Ladelfa More

by jtmonta3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick in service area and Lisa Ladelfa
Jul 05, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review! We hope to see you soon. Samantha Cortese Customer Relations Manager 585-277-3214

June 27, 2019

Quick and easy. Had a recall on my 2017 Pacifica. Called to set up an appointment. Lisa took all the information, and arranged a loaner while my car was serviced. Da More

by Nynorm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jun 28, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello Nynorm, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese! Samantha Cortese Customer Relations Manager 585-277-3214

June 26, 2019

2011 Jeep JK service routine + Easy to schedule. Needed routine maintenance, airbag recall (we tried of this yet?, and parking brake repair. Quick service with good communicatio More

by robert.zerby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick and lot guy whose name I didn't get.
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you robert.zerby for your positive review! Looking forward to seeing you next time!

June 22, 2019

Tech dan Davis the best Dan Davis is my tech on both vehicles. Always trust what he tells me about my cars. The parts department always makes sure our parts are there for o More

by Bender1
Recommend Dealer
Yes
Employees Worked With
Ryan and DVD ALWAYS make sure are parts are ready for our cars!!!!!, Ryan Germeroth
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Bender1, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block! Samantha Cortese Customer Relations Manager 585-277-3214

June 21, 2019

Pacifica recall Took care of a recall. Also addressed a separate concern I had regarding the fuel shut-off sometimes not allowing me to fuel the vehicle. Could not More

by jim.doolittle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan (service)
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your positive review about your recent experience with us! Samantha Cortese Customer Relations Manager 585-277-3214

June 20, 2019

Easy in and out I enjoy that I can drop my car off with instructions, get a phone call later and pick up with no hiccups. It would be nice if oil changes were free li More

by fbrundiggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! Samantha Cortese Customer Relations Manager 585-277-3214

June 19, 2019

Great service!!! This service center has improved tremendously from when I first starting taking my car here. They now communicate well. Shuttle service is great! And More

by h13kipp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello h13kipp, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese. Samantha Cortese Customer Relations Manager 585-277-3214

June 19, 2019

Nick very attentive service rep. Hector great shuttle driver Nick was very good with keeping me updated on the status of my vehicle. Hector the shuttle driver was very professional and a great guy to talk with More

by tsuhr99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your positive review about your recent experience with us! Samantha Cortese Customer Relations Manager 585-277-3214

June 15, 2019

fixed check engine light it a timely manner I was able to get my check engine light fixed in a timely and very professional manner. I would recommend your dealership for your excellent service. More

by jpdman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Germeroth
Jun 15, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Samantha Cortese Customer Relations Manager 585-277-3214

June 12, 2019

Quick reliable service I dropped my vehicle off early and the team started my service without hesitation. It was only a state inspection, however I had a busy day planned an More

by stevenrbosley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 14, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We really appreciate you taking the time to leave us feedback on your visit! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

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