Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Get the run around every time. Been back to the dealer multiple times about a tail light under warrants. Told when I got the car it needed photos by a special camera. Photos could n Been back to the dealer multiple times about a tail light under warrants. Told when I got the car it needed photos by a special camera. Photos could not be done then and had to come back. Came back, photos taken with a cell phone and told to wait for a call from service. Never got a call and tried calling dealer multiple times until I said I wanted to speak with a manager. Manager advised that service said needed a special camera for photos and to come back. Came back again to dealer and saw service dept. Told the employee my long story short. He rolled his eyes and asked me if I was really told that a special camera was needed. He took photos of the tail light with my cell phone. Employee assured me this repair would take 15-20 minutes. Made an apt over the phone with my car after another employee contacted me. Upon arrival for my apt, the service center had no record of this or any of my paper work. Finally got my car into service garage and was told this would take at least an hour. Spoke with manager again at the dealer about my situation and nothing came of this. Each time to respond out to the dealer takes one hour just in drive time. Not to mention the inconvenience of planning around work and personal life. Still... I have no answer to why I get the run around and the waste of my time. Lack of communication and professionalism to take care of a customer that spent about $30,000 at this dealer. Figured the service would be exceptional More

Good customer service. Good customer service' friendly and courteous. Willing to explain everything that they need to do and have patience in answering questions they custo Good customer service' friendly and courteous. Willing to explain everything that they need to do and have patience in answering questions they customer may asks. More

Visited Service for Oil Change I came in for an oil change and asked service to repair a non functioning car remote. I dealt with Jordan and he was prompt and efficient. I also u I came in for an oil change and asked service to repair a non functioning car remote. I dealt with Jordan and he was prompt and efficient. I also used your courtesy car to and from my office.. More

very good excellent service on Saturday very professional by BRIAN MITCHELL I was in.and out in 30 minutes that was awesome and it was a SATURDAY morning excellent service on Saturday very professional by BRIAN MITCHELL I was in.and out in 30 minutes that was awesome and it was a SATURDAY morning More

Redeeming Qualities. I appreciate both Sam and Jordan taking the time to make sure this experience was a much better one. I had a few previously poor customer service expe I appreciate both Sam and Jordan taking the time to make sure this experience was a much better one. I had a few previously poor customer service experiences during my previous visits, and Sam took the time to listen to my complaints and make them right. Jordan kept me informed and in the loop at all times, as well as was kind and helpful when it came to setting up my rental, and bringing my vehicle in. If every employee was like Jordan, I am sure I would never have a complaint. I do truly appreciate the dedication they took to make this experience a better one, and it is because of that, I am much more likely to return. More

Great service Always accommodating,very helpful and friendly gave me a loaner to use while car was being serviced, car was finished in a short amount of ti.e Always accommodating,very helpful and friendly gave me a loaner to use while car was being serviced, car was finished in a short amount of ti.e More

Had to return to twice to get the service completed Disappointed that we had to drop the vehicle off twice to get the service completed. Understanding what needed to be done should have been part of th Disappointed that we had to drop the vehicle off twice to get the service completed. Understanding what needed to be done should have been part of the initial evaluation preventing any confusion or need to return. More

Frustrated I have had Marina Dodge, now Cortese Dodge, (twice each) attempt to fix the compass in my 2019 Big Horn Ram 1500 to no avail, very frustrated that the I have had Marina Dodge, now Cortese Dodge, (twice each) attempt to fix the compass in my 2019 Big Horn Ram 1500 to no avail, very frustrated that they can't take care of this problem More

NYS Inspection, Oil Change, AC Repair Service performed as discussed. Willingly contacted extended Warranty Company to check out possibility of coverage. :-) We saved over $1000! Phone cal Service performed as discussed. Willingly contacted extended Warranty Company to check out possibility of coverage. :-) We saved over $1000! Phone calls along the way kept us apprised. More

A+ Dealership Always a good experience at Cortese. They go above and beyond (in my experience) to satisfy the customer. Very efficient service as well, never any ha Always a good experience at Cortese. They go above and beyond (in my experience) to satisfy the customer. Very efficient service as well, never any hassle, and it always costs less than I expect. I didn't buy my truck here, but I definitely will when it comes time for a new one. More