Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Quick, easy, out the door service! My experience at Cortese Dodge was excellent. They fixed one recall but also another problem that I had been having. The recall I would never have not My experience at Cortese Dodge was excellent. They fixed one recall but also another problem that I had been having. The recall I would never have noticed as a problem until it became one but the problem with my back window was handled precisely. My rear window now works perfectly every time. More

Service team is always respectful and explains whatever issue I may have. Brian the Jeep service manager always makes the experience of repairs not seem so p team is always respectful and explains whatever issue I may have. Brian the Jeep service manager always makes the experience of repairs not seem so painful and takes the time to always explain issues as well as advise on what maintenance I should do More

oil change and basic electric repair Brought Durango in for an oil change and service on nonfunctional keyless entry system. I purchased the extended warranty from the Cortese salesperso Brought Durango in for an oil change and service on nonfunctional keyless entry system. I purchased the extended warranty from the Cortese salesperson at the time of vehicle purchase who stated "if something is wrong with the electronics, this will cover it." The diagnostic portion alone cost $125 and revealed some wiring was disconnected. The service team reconnected the wires and fixed the problem. I was informed that, unless a part or "repair" is required, the warranty does not cover the issue, nor the diagnostic fee. The service representative, despite after a lengthy review, remained certain that reconnecting loose or disconnected wiring did not constitute a repair. There was no clear explanation of what reconnecting the wiring would best be described as. The issue at hand is not the $125 diagnostics, and am happy with the repair as the keyless entry now works. There are 2 aspects of the interaction that were unsatisfactory. 1. The service manager was insistent that the service provided was not a repair is illogical and was essentially an affront to basic intelligence. 2. The abandonment of any association with the extended warranty sold through the Cortese corporation. It would appear the warranty (>$1000) is not worth much more than the paper it was printed on. The Cortese Auto Block should be embarrassed for promoting such an inept product. The coup de gras was a mile or so away after leaving the service center, the oil change light came on. More

Maintenance I needed a fuse replaced and the NYS inspection. The technicians were fast and knew what they needed to do, no nonsense at all. Thanks! I needed a fuse replaced and the NYS inspection. The technicians were fast and knew what they needed to do, no nonsense at all. Thanks! More

Recall nys inspection New guy in service named Nick. He was pleasant and courteous as was Tim young whom I dealt with for many years along with Lisa Ladelfa New guy in service named Nick. He was pleasant and courteous as was Tim young whom I dealt with for many years along with Lisa Ladelfa More

Quick and easy. Had a recall on my 2017 Pacifica. Called to set up an appointment. Lisa took all the information, and arranged a loaner while my car was serviced. Da Had a recall on my 2017 Pacifica. Called to set up an appointment. Lisa took all the information, and arranged a loaner while my car was serviced. Day of the appointment checkin was fast and I was given a time my car would be ready and directed to where to get my loaner. Also quick and easy. Sorry I forgot the names of the associates that checked me in and the loaner but they did a great job! My car was ready at the time promised and I was out the door in no time. More

2011 Jeep JK service routine + Easy to schedule. Needed routine maintenance, airbag recall (we tried of this yet?, and parking brake repair. Quick service with good communicatio Easy to schedule. Needed routine maintenance, airbag recall (we tried of this yet?, and parking brake repair. Quick service with good communications about what was needed and possible options. Kid who greeted me and at end of job delivered my Jeep was friendly and engaged. More

Tech dan Davis the best Dan Davis is my tech on both vehicles. Always trust what he tells me about my cars. The parts department always makes sure our parts are there for o Dan Davis is my tech on both vehicles. Always trust what he tells me about my cars. The parts department always makes sure our parts are there for our cars in a very timely manner. More

Pacifica recall Took care of a recall. Also addressed a separate concern I had regarding the fuel shut-off sometimes not allowing me to fuel the vehicle. Could not Took care of a recall. Also addressed a separate concern I had regarding the fuel shut-off sometimes not allowing me to fuel the vehicle. Could not fix same day because the part had to be ordered, but they ordered the part and let me know when it came in to schedule new service. Was provided a loaner and they even gave me a short ride to my house to retrieve my drivers license. Everything was good, no complaints. More

Easy in and out I enjoy that I can drop my car off with instructions, get a phone call later and pick up with no hiccups. It would be nice if oil changes were free li I enjoy that I can drop my car off with instructions, get a phone call later and pick up with no hiccups. It would be nice if oil changes were free like at some other dealers. More