Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Redeeming Qualities. I appreciate both Sam and Jordan taking the time to make sure this experience was a much better one. I had a few previously poor customer service expe I appreciate both Sam and Jordan taking the time to make sure this experience was a much better one. I had a few previously poor customer service experiences during my previous visits, and Sam took the time to listen to my complaints and make them right. Jordan kept me informed and in the loop at all times, as well as was kind and helpful when it came to setting up my rental, and bringing my vehicle in. If every employee was like Jordan, I am sure I would never have a complaint. I do truly appreciate the dedication they took to make this experience a better one, and it is because of that, I am much more likely to return. More

NYS Inspection, Oil Change, AC Repair Service performed as discussed. Willingly contacted extended Warranty Company to check out possibility of coverage. :-) We saved over $1000! Phone cal Service performed as discussed. Willingly contacted extended Warranty Company to check out possibility of coverage. :-) We saved over $1000! Phone calls along the way kept us apprised. More

Frustrated I have had Marina Dodge, now Cortese Dodge, (twice each) attempt to fix the compass in my 2019 Big Horn Ram 1500 to no avail, very frustrated that the I have had Marina Dodge, now Cortese Dodge, (twice each) attempt to fix the compass in my 2019 Big Horn Ram 1500 to no avail, very frustrated that they can't take care of this problem More

A+ Dealership Always a good experience at Cortese. They go above and beyond (in my experience) to satisfy the customer. Very efficient service as well, never any ha Always a good experience at Cortese. They go above and beyond (in my experience) to satisfy the customer. Very efficient service as well, never any hassle, and it always costs less than I expect. I didn't buy my truck here, but I definitely will when it comes time for a new one. More

Great customer service!!!!! I have been getting my rams serviced at cortese for over a decade . Never any problems . I drive past a ram service center only a mile from my house i I have been getting my rams serviced at cortese for over a decade . Never any problems . I drive past a ram service center only a mile from my house in greece to henrietta to get my truck serviced. More

If I didn’t know better I’d think I was on Punked The only reason I am giving 1 star is because the Service Center guys are so nice. In 2 1/2 years they haven’t actually fixed the Jeep so there’s th The only reason I am giving 1 star is because the Service Center guys are so nice. In 2 1/2 years they haven’t actually fixed the Jeep so there’s that. I understand that they have no control over what the front end does - that Sales sold a bunk vehicle. But at the same time - all I am getting is lip service and the xxxx thing still intermittently does not start. More

Professional and super fast Great experience. Jeep was fixed correctly and super fast. Nick was great to work with and kept me informed about the process along the way. Great experience. Jeep was fixed correctly and super fast. Nick was great to work with and kept me informed about the process along the way. More

First year check up . I brought our vehicle in for its first check up since we bought it brand new from your facility . I was in and out of there with no waiting around . I brought our vehicle in for its first check up since we bought it brand new from your facility . I was in and out of there with no waiting around . More

Service Explained that the appointment could be long due to diagnostics. Able to wait in comfortable waiting room with refreshments. Brought paperwork to me b Explained that the appointment could be long due to diagnostics. Able to wait in comfortable waiting room with refreshments. Brought paperwork to me because I had my 3 kids with me. Everyone was friendly and my service was free. More

Making $ is their only objective The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels requiring replacement of the fuel injectors, they mis-diagnosed the issue 3 times before finally getting it right. They had provided a loaner each time and everything was covered under warranty, so the inconvenience was at least palatable. But I should point out that my father has the exact same truck and when he got the "fuel injection quantity lower than expected" error code, the dealer he took it to immediately replaced the fuel injectors. Fast forward about a year...I took my truck in for the Emissions recall. Surprise! The check engine light came on the very next day. Assuming that it had to be associated with the emissions reprograming fix, I took it back in. The code was once again the "fuel injection quantity lower than expected". Yet, again they mis-diagnosed the issue; first telling me that it was the fuel filter. When I reminded them that they had recently changed the fuel filter, they quickly said that it was the engine coolant temperature sensor and they wanted ~$300 to fix it. Wait, what? I asked for the part #, which they provided. The part was $52 with an FCA expected 0.6 hour labor (just to be sure, I called another Ram dealer - they said it should be about $100-$125 repair). When I questioned as to why this was not covered under the extended warranty that came with the Emissions recall (as is very clearly states on the FCA paperwork that Cortese handed me) they said that it wasn’t. So obviously I took it to the other dealer. They found nothing wrong with the engine coolant temperature sensor and correctly diagnosed the issue and replaced the fuel injectors (under warranty). I will never take my vehicle back to Cortese for service. I have no faith or trust in them whatsoever. All they seem to care about is making money. More