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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,186 Reviews

1,186 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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November 02, 2019

The experience made me feel like I had lack of common sense. Had to come back a few times to get my car correctly fix. More

by Hello... So...
Recommend Dealer
No
Employees Worked With
Mechanics
Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am very sorry to hear abut this experience. I would like to speak with you further about what happened. Please call me at earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

November 01, 2019

Pleasant This was the first time I used the service center and I was pleasantly surprised. The "pull-in" area is very welcoming and clean, as well as the wait More

by carolyn_king
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't recall the individuals I interacted with
Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi, thank you so much for your positive comments about Cortese Auto Block! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2019

Excellent I can't say enough good things about Nick and his staff of the Service Department. They are pretty much straight forward analyzing the codes with the More

by jason.harrison65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Guidice (039) Lisa , Mark
Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Auto Block. We hope to see you soon!

October 31, 2019

Making the appointment was easy everyone was nice to talk to you on the phone I have no complaints with anyone everyone was great to work with More

by Tom
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you Tom! We try to make it as easy as possible! Samantha Cortese Customer Relations Manager

Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Tom, we are so happy to read such a great review about Cortese Auto Block! We look forward to your next visit. Take care!

October 31, 2019

Dealership is top notch. From time I pulled my car in till we left. Friendly and courteous staff. Nick and Lisa were awesome. Highly recommend More

by Jim
Recommend Dealer
Yes
Employees Worked With
Nick, Lisa
Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block! We hope to see you soon!

October 31, 2019

Great helop from Lisa to schedule the appt. Jordan very efficient and helpful to get me checked in. Appreciate the shuttle ride. Speedy check-out and pick-up. Thanks for the good service! More

by akairies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Ladelfa, Jordan Burnette
Nov 04, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello, we are so happy to read such a great review about Cortese Auto Block! We hope to see you soon!

October 28, 2019

Very professional and polite. Nick was very accommodating and made sure everything was all set when I dropped my vehicle off and followed up with me after I picked it up. This is a great dealership with grea More

by Abeyea
Recommend Dealer
Yes
Employees Worked With
Nick, 5 stars
Oct 28, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your kind comments about Nick! We hope to see you again soon.

October 26, 2019

Cortese sets my mind at ease! At Cortese service center, I know that my truck will get fixed right. Cortese has a commitment to its customers to make things right. I definitely saw More

by jwpell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Awesome review!! Thanks for being a loyal customer.

October 18, 2019

Cortese's Service Surpasses All Others They made a very difficult repair easy. I had several problems that needed more attention than anticipated and they magically pulled it off. Though More

by galmustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Rob and Brian is the Service Department. Also, Rental Department.
Oct 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks Gal... we are happy it all worked out for you !!

October 16, 2019

Recall Service was excellent Everyone was very pleasant they provided me with a rental car which was a joy to drive and picked the car up at the end of the d More

by DBerl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Oct 16, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Great to hear that you had such a great experience! Thanks for your business.

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