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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,186 Reviews

1,186 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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December 04, 2019

Pleasant experience Service representative was courteous and cooperative. The work was done promptly and I was provided with refreshments and a comfortable place to wait. More

by jgordon2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Dec 06, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello there, thank you; we appreciate your feedback about your recent service experience. We are pleased to hear our team delivered prompt service. If you're ever in need of more help, please let us know!

December 01, 2019

Went in for a air bag recall on my 2004 dodge ram 1500. came home that night and my temperature controls lights were out, believed that isnt plugged in. talked to them next day and basically told that I w More

by teasningu
Recommend Dealer
No
Employees Worked With
Nick Service advisor, Brian asst service manager
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry to hear about this experience. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

November 28, 2019

Great service Had the death wobble on my wrangler. They took me in right away and took care of my brakes as well. Can’t beat their service and friendly atmosphere. More

by jtmonta3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick guidice
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We're pleased to hear everything was completed to your satisfaction!

November 23, 2019

Wonderful I have my car service here every since I brought my car. The service is excellent and the people are friendly and pleasant. Wouldn't want to go any More

by emeraldj55@hot.mail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 23, 2019

Much better Service was 1000 time better than the last time I was there. Service agent was polite and energetic. One of the sales agents played a little with my More

by michael.hess8081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Michael, we are very happy to have provided you with such a positive experience!

November 22, 2019

Cortese Experience Tire with a slow leak. Screw found and removed, then the tire was plugged. Finished in a half hour. Nice. No issues with anyone, or anything concernin More

by jodo1149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Burnette
Nov 25, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We are glad we could get you back on the road in a timely manner! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2019

Wasn’t pleased with service, had a appointment at 11:45 for oil change , inspection and rotation waited for 3 hours wasn’t done til 4:00. Then had to come back to pick it up at 5:45 More

by cshadders
Recommend Dealer
No
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2019

Nick took good care of me. Made sure I knew what work needed to be done. They weren’t able to complete the work in one day so Nick made sure I had a rental car to use. They had my car done first thing th More

by trinketcarmody
Recommend Dealer
Yes
Employees Worked With
Nick (don’t have last name)
Nov 21, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your kind review of nick! WE hope to see you again soon.

November 19, 2019

Excellent service from booking the appointment to courtesy shuttle to desk person and work done on the vehicle in a timely manner. Great. This good service happens ev More

by timvangellow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa, Hector, Nick
Nov 21, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Tim, thanks so much for the feedback. We appreciate you as a loyal customer!

November 17, 2019

Quick and easy service The service department is awesome! Routine maintenance is quick and efficient. I no longer sit and wait practically all day just to get an oil change More

by BCline
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob
Nov 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

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