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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,185 Reviews

1,185 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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March 02, 2020

Great job service work experience won't go no way else. Nice people and great service with Lisa always helping me to get a appt More

by b_overton52
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Mar 10, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

February 29, 2020

Great service, nice friendly service , got me right in within one day from calling to set up the appointment. Pretty quick service as well I was in and out in just over an hour. More

by jspatuzzi
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2020

They would not even consider the actual problem with my car because it had been recalled and replaced in 2015, ran me for $1000 and didn't fix my car, then tried to get me to drop $6600 on a whole new tran More

by jgarnham22
Recommend Dealer
No
Employees Worked With
Rob and Jordan in Service
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am very sorry to see that this was your experience. We take our customer service very seriously and I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

February 24, 2020

Smooth and easy! Explained what needed done and sent me text messages to let me know how it was going. No problems at all. Glad it was so smooth More

by jensmithrdh
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

February 24, 2020

Very good. Quick service I called and emailed on Very good. Quick service I called and emailed on Friday morning asking for an appt to have my Jeep inspection done before March 1st. No one ca More

by bmuoio
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review ! Samantha Cortese Customer Relations Manager 585-277-3214

February 23, 2020

It was an easy purchase with Anna. I would buy from her again.the service has been an easy process and everyone is helpful. Good experience for me. More

by ccregan
Recommend Dealer
Yes
Employees Worked With
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review! Samantha Cortese Customer Relations Manager 585-277-3214

February 21, 2020

Loyal Chrysler customer having purchased four vehicles including three T&C minivans. Very expensive $850 thermostat and gasket replacement in a 2008 T&C Minivan!!! Work wasn't done correctly the first t More

by BamBam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am very sorry to see that this was your experience. We take our customer service very seriously and I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

Feb 28, 2020 -

BamBam responded

Samantha returned my call and is investigating.

Jun 13, 2021 -

BamBam responded

It appears I had every reason to have low confidence in the quality of the repair work. A bit over a year later, the vehicle has dumped coolant while driving on the highway and subsequently become stranded. A simple thermostat repair led to three times in the shop, tow to a repair station, and a subsequent repair at another shop. Nothing gets fixed right the first time at Cortese! I went back and looked at my communication with the service manager and they used a random gmail account. Very unprofessional!

February 20, 2020

Experience was very easy, quite quick and the service staff were a delight to work with. Very happy with experience. I would recommend to business contacts and friends. More

by thedana
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billing Department
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

February 19, 2020

Dealership is very clean and has a nice waiting room. Rob worked with me and he was very professional and understood my concern and was able to take care of issue. More

by quinn409
Recommend Dealer
Yes
Employees Worked With
ROB
Feb 20, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your kind words about our store!

February 16, 2020

Took way too long for a oil change and tire rotation. My time is valuable and I did not appreciate wasting 1 hour and 45 minutes More

by Don’t have one
Recommend Dealer
No
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know who I worked with
Feb 28, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry to hear your experience was not good. I'd be happy to offer you a discount on your next one for the inconvenience. Samantha cortese Customer Relations Manager 585-277-3214

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