Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,185 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Great job service work experience won't go no way else. Nice people and great service with Lisa always helping me to get a appt Nice people and great service with Lisa always helping me to get a appt More
Great service, nice friendly service , got me right in within one day from calling to set up the appointment. Pretty quick service as well I was in and out in just over an hour. within one day from calling to set up the appointment. Pretty quick service as well I was in and out in just over an hour. More
They would not even consider the actual problem with my car because it had been recalled and replaced in 2015, ran me for $1000 and didn't fix my car, then tried to get me to drop $6600 on a whole new tran car because it had been recalled and replaced in 2015, ran me for $1000 and didn't fix my car, then tried to get me to drop $6600 on a whole new transmission when all i need is a transmission control module. More
Very good. Quick service I called and emailed on Very good. Quick service I called and emailed on Friday morning asking for an appt to have my Jeep inspection done before March 1st. No one ca Very good. Quick service I called and emailed on Friday morning asking for an appt to have my Jeep inspection done before March 1st. No one called me back for an appt. So Saturday morning I called again, and the Service department was slow so they fit me right in that day. More
It was an easy purchase with Anna. I would buy from her again.the service has been an easy process and everyone is helpful. Good experience for me. again.the service has been an easy process and everyone is helpful. Good experience for me. More
Loyal Chrysler customer having purchased four vehicles including three T&C minivans. Very expensive $850 thermostat and gasket replacement in a 2008 T&C Minivan!!! Work wasn't done correctly the first t including three T&C minivans. Very expensive $850 thermostat and gasket replacement in a 2008 T&C Minivan!!! Work wasn't done correctly the first time. The next day returned with smoke/steam coming out of the engine compartment and was told it was residual burnoff. A week later returned again to find out plastic thermostat housing had been over-torqued and cracked allowing coolant vapor to escape. Dealership repaired the vehicle but took lost the car for another day. Service advisors are apathetic with customers. For example, my request to have a receipt emailed resulted in receiving a blank sheet of paper. I understand mistakes happen but this is work dealerships do day in and out and they didn't seem to get anything right. Escalation to the service manager was effectively a waste of time. He made references to check the "Internet" in an email response rather than provide a specific link to the material he was referencing. Bottom line ... I have very low confidence in the quality of work that was done and obviously given the price overall value was abysmal. You can do better than this dealership. More
Experience was very easy, quite quick and the service staff were a delight to work with. Very happy with experience. I would recommend to business contacts and friends. staff were a delight to work with. Very happy with experience. I would recommend to business contacts and friends. More
Dealership is very clean and has a nice waiting room. Rob worked with me and he was very professional and understood my concern and was able to take care of issue. Rob worked with me and he was very professional and understood my concern and was able to take care of issue. More
Took way too long for a oil change and tire rotation. My time is valuable and I did not appreciate wasting 1 hour and 45 minutes time is valuable and I did not appreciate wasting 1 hour and 45 minutes More