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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,150 Reviews

1,150 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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December 23, 2019

Key reprogramming Dropped in late on a Saturday afternoon right before closing. They were prompt and efficient and everyone I encountered was friendly. Quickly fixed More

by davisky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 06, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the positive review! We are happy that we gave you such a great experience. Samantha Cortese

December 23, 2019

Great service, Mark was able to schedule me in Last minute for routine Maintenance check up just before my long Road trip for the holidays. More

by stephanie.rosado
Recommend Dealer
Yes
Employees Worked With
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark & Rob
Dec 24, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Stephanie, we're glad you had such a wonderful experience with us. If you have any further questions, please don't hesitate to reach out. Take care.

December 10, 2019

Fast service appointment then the actual service work was quick and on my way within an hour. Nick was very helpful and kept up great communication More

by Cal63
Recommend Dealer
Yes
Employees Worked With
Nick in Service
Dec 11, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 05, 2019

Best service ever So professional and caring. They treat your car like their own. I would never think of going anywhere else, either to buy a car or have it serviced. C More

by kdernoga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa she schedules appts., Jordan Burnette
Dec 09, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

December 04, 2019

Pleasant experience Service representative was courteous and cooperative. The work was done promptly and I was provided with refreshments and a comfortable place to wait. More

by jgordon2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Dec 06, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello there, thank you; we appreciate your feedback about your recent service experience. We are pleased to hear our team delivered prompt service. If you're ever in need of more help, please let us know!

December 01, 2019

Went in for a air bag recall on my 2004 dodge ram 1500. came home that night and my temperature controls lights were out, believed that isnt plugged in. talked to them next day and basically told that I w More

by teasningu
Recommend Dealer
No
Employees Worked With
Nick Service advisor, Brian asst service manager
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry to hear about this experience. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

November 28, 2019

Great service Had the death wobble on my wrangler. They took me in right away and took care of my brakes as well. Can’t beat their service and friendly atmosphere. More

by jtmonta3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick guidice
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We're pleased to hear everything was completed to your satisfaction!

November 23, 2019

Wonderful I have my car service here every since I brought my car. The service is excellent and the people are friendly and pleasant. Wouldn't want to go any More

by emeraldj55@hot.mail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 23, 2019

Much better Service was 1000 time better than the last time I was there. Service agent was polite and energetic. One of the sales agents played a little with my More

by michael.hess8081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Dec 02, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Michael, we are very happy to have provided you with such a positive experience!

November 22, 2019

Cortese Experience Tire with a slow leak. Screw found and removed, then the tire was plugged. Finished in a half hour. Nice. No issues with anyone, or anything concernin More

by jodo1149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Burnette
Nov 25, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We are glad we could get you back on the road in a timely manner! Please let us know if there is anything else we can do for you; we are more than happy to help!

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