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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,150 Reviews

1,150 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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February 06, 2020

I had a great experience with the Cortese service department nick was very helpful thanks Cortese!!all of my service work was done timely and complete More

by Spieshecker
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Feb 07, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

thanks for the great review!

February 03, 2020

I appreciate the Service that was performed on my vehicle as well as the courtesy from Rob when explaining what was wrong with my vehicle and it being fixed I look forward into having my vehicle serviced ag More

by kgbrobinson1
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, Ryan Germeroth
Feb 05, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the review! We hope to see you again soon.

January 31, 2020

Recall, oilchange and tire rotation Have been using Cortese's service center since I bought my 2019 Jeep Cherokee in July 2018. Always efficient, friendly and get work done in a timely m More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa and Rob
Feb 05, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Sean, thanks for your great review of Lisa and Rob! We greatly appreciate it. Samantha Cortese

January 27, 2020

Professional service, and communication throughout the service! The service department provided me a loaner without hesitation due to extended service time needed with my vehicle. More

by Libertywill
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Jan 27, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great feedback! Samantha Cortese

January 24, 2020

Fast, prompt and performed all services to satisfaction. Everyone was friendly, polite and costumer service was very good. Have used several times with no complaints More

by numberfour411
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! Samantha Cortese

January 23, 2020

Good evolution. Needed an appointment for an oil change; used the text feature and got an appt within days. Dropped off and was completed in one hour (oil and tire rotation). No pressure upsells...just g More

by robert.zerby
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 27, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks Robert! We appreciate your business. Samantha Cortese

January 22, 2020

Quick and easy. Service issue diagnosed quickly. Work time was detailed and completed on time. Acknowledged the existing Extended Warranty without being reminded. No More

by aquintero0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan in Service
Jan 23, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Great to hear that you had such a great experience! Samantha Cortese Customer Relations Manager 585-277-3214

January 22, 2020

Great Customer Service!!! Samantha and Rob both took the time to understand the issues with our vehicle and went above and beyond to restore our confidence in not only the vehi More

by Cdga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Balon, Dylan Scorsone
Jan 23, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We are happy to hear that you enjoyed your experience with us. Thank you for your business! Samantha Cortese Customer Relations Manager 585-277-3214

January 21, 2020

Quickly diagnosed the problem and they were able to get the jeep back on the road after a new throttle body was ordered. Only improvement would have been faster repair if the part was in stock. Jordan wa More

by eric
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 21, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you Eric!

January 21, 2020

Fixed right the first time I just meet the service Tec. Dan and he really knows his stuff. Fixed it right the first time and I was in and out. More

by Homer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan D.
Jan 23, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Great review! Samantha Cortese Customer Relations Manager 585-277-3214

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