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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,150 Reviews

1,150 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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March 12, 2020

The Service Department at Cortese is professional, well prepared for their customers and was delightful to work with from the time I scheduled the appointment until checkout. More

by sralston
Recommend Dealer
Yes
Employees Worked With
Jordan
Mar 14, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 star review!

March 06, 2020

great I have bought multiple vehicles here. I have worked with different team members and each one has been a pleasure to work with. This shows great dedica More

by rratliff0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

March 05, 2020

Jeep Service I have been a loyal customer since 1994. Whether vehicle (Mitsubishi or Jeep) was bought or leased the service department has always been top notched. More

by cerroc228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa LaDelfa, Jordan Burnette
Mar 08, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2020

Ricks Durango Took my Durango in for NYS Inspection, oil change, tire rotation and general over. As usual it was very good experience, great guys to deal with, Rick More

by jgill2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

March 04, 2020

Service was superb and professionalism was top notch! Linda is great at connecting with customers and Brian and Nick are gems. No complaints from me More

by Flo Alston
Recommend Dealer
Yes
Employees Worked With
Brian and Nick in the service dept get 5 stars
Mar 10, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

March 02, 2020

Great job service work experience won't go no way else. Nice people and great service with Lisa always helping me to get a appt More

by b_overton52
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Mar 10, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

February 29, 2020

Great service, nice friendly service , got me right in within one day from calling to set up the appointment. Pretty quick service as well I was in and out in just over an hour. More

by jspatuzzi
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2020

Very good. Quick service I called and emailed on Very good. Quick service I called and emailed on Friday morning asking for an appt to have my Jeep inspection done before March 1st. No one ca More

by bmuoio
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review ! Samantha Cortese Customer Relations Manager 585-277-3214

February 24, 2020

They would not even consider the actual problem with my car because it had been recalled and replaced in 2015, ran me for $1000 and didn't fix my car, then tried to get me to drop $6600 on a whole new tran More

by jgarnham22
Recommend Dealer
No
Employees Worked With
Rob and Jordan in Service
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am very sorry to see that this was your experience. We take our customer service very seriously and I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

February 24, 2020

Smooth and easy! Explained what needed done and sent me text messages to let me know how it was going. No problems at all. Glad it was so smooth More

by jensmithrdh
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 25, 2020 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

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