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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,210 Reviews

1,210 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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November 11, 2024

When I need to get anything on my car done this is the go to place More

by atlwr14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Nov 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars. We thank you for your business here at Cortese

November 10, 2024

The service has always been good here. I have leased several vehicles and finally bought it out, so I like to take my car to the same dealer. Rob is very helpful- talking through everythin More

by jenlschaefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
Nov 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jeni, we truly thank you for your kind words? We value you as a customer and thank you for your business.

November 08, 2024

Mike nazzaro in service was excellent to work with! Will definitely be returning. Thanks Mike! More

by Ranger2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike N in service
Nov 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business.

November 07, 2024

I waited 3 1/2 months for a part to come in. Then when it came in, the gentleman told me that it would take 1 1/2 hours at the most. Well 2 1/2 hours later it was done, Not a happy customer More

by Cheftim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Cheftim, we thank you for your feedback. We apologize for the time it took for the part to arrive, We understand your frustration and find ourselves hoping we can assist with the time frame but it is out of our control. We try to make sure we are doing quality work on your vehicle and sometime may take a little longer than expected. We thank you for your business and again, I apologize.

November 05, 2024

Service was good although I found a plastic part on the floor of the car and am not sure where it goes. More

by edcbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry that this has happened, We are striving to perfection and your feedback helps. Please let us know when we can take a look at the part, we would be glad to take a look to inform of the part you found.

November 04, 2024

Excellent service! Mike Navarro is wonderful. I have been purchasing from Cortese Dodge and taking all the vehicles for service there since the 1980's . 40+ years and More

by dspaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Navarro - See above.
Dec 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars. Mike and Cortese thanks you for your business.

November 04, 2024

Mike is always great! I don't like the fact that they are charging a surcharge to pay by credit card. These can be large bills and a 3% fee seems ridiculous on the amount More

by cyacono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DiNardo?
Feb 07, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry to hear of this being your experience and also about the conclusion. The advisors are suppose to tell you prior to your arrival of the options of payment and I am sorry that this was not done...Due to the lack of contact information I am unable to reach out to you. Please give me a call at your convenience I would like to speak with you about your concern. Michelle @Cortese Customer Relations 585-277-3241

October 31, 2024

They treat me good and it was very fast the service I like the service More

by josepadilla104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jose, thanks for the great review. We appreciate your business.

October 30, 2024

Very professional, helpful, always gave me a call back in the same day.they’re a happy group of people. More

by jeanette.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jeanette, thanks for the great review.

October 28, 2024

Great service everytime! Communication the whole process . Always let us know exactly what is wrong with our car. More

by katelynherrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will - tech who worked on our car
Oct 29, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review. We appreciate your business.

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