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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,185 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,185 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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September 18, 2020
It was a good experience and I would go there again and tell my friends ....all was good until you have to write something in this box tell my friends ....all was good until you have to write something in this box More
by sshawk52
Verified CustomerEmployees Worked With
September 07, 2020
The service guy was very friendly and very helpful. I was also happy that service dept was still open because I came over after work. also happy that service dept was still open because I came over after work. More
by VBEELER
August 30, 2020
The worst service center I have ever visited across the country. You have to wait 20 minutes or more for someone to acknowledge your presence. They don’t let you know when your vehicle is finished. Only r country. You have to wait 20 minutes or more for someone to acknowledge your presence. They don’t let you know when your vehicle is finished. Only reason I got my vehicle is I got up to use the bathroom and saw it outside ready. Then they attempt to charge you for parts your vehicle doesn’t have. Then have to wait another 20 minutes a three trips inside for the service manual to remove the extra $100. 2+ hours for a 10 minute oil change. More
by michael.hess8081
Employees Worked With
August 29, 2020
Excellent service every time I bring my car in. Knowledgeable technician (Steve T.) Never a disappointment. Will continue to use Cortese and recommend them to family & friends. Knowledgeable technician (Steve T.) Never a disappointment. Will continue to use Cortese and recommend them to family & friends. More
by Jluciw
August 28, 2020
I always find staff extremely helpful and friendly whenever I come in for servicing, or call to schedule an appointment for same. Everyone is truly customer focused. whenever I come in for servicing, or call to schedule an appointment for same. Everyone is truly customer focused. More
by Pacifica
Employees Worked With
Other Employees :
Mike and Jordan in Service Department. Lisa in the front office, always a joy!.
August 27, 2020
Every time I get work done on my Jeep, everyone is always pleasant, and they have smiles, and always keep in contact with the car owner via text, and the car owners can text their service advisor with questi pleasant, and they have smiles, and always keep in contact with the car owner via text, and the car owners can text their service advisor with questions or concerns while they wait for their vehicle to be done. More
by canalman2009
Employees Worked With
Joe
August 22, 2020
Had an appointment for 1:30 Thursday the 20th. Showed up on time but my appointment was not in the computer. They took me any way which I appreciate. A small piece of molding fell off. They took over 2 hour on time but my appointment was not in the computer. They took me any way which I appreciate. A small piece of molding fell off. They took over 2 hours to replace which I thought was a bit too long. But they did a nice job. More
by dlane16
Employees Worked With
August 20, 2020
I needed to have my Jeep's computer updated to recognize the wiring harness for towing. Lisa set me up with the appointment and was very friendly and helpful. The day off my service, they took me in immedia the wiring harness for towing. Lisa set me up with the appointment and was very friendly and helpful. The day off my service, they took me in immediately, gave me an estimate on the wait time and hit that mark spot on. Everyone was very professional and made my visit quick and easy. More
by wmmshaw
August 17, 2020
The dealership is great this is the third Dodge i have bought from this dealership and we'll buy another one again when I pay this one off. I hope the service and the people will stay the same and I'm def bought from this dealership and we'll buy another one again when I pay this one off. I hope the service and the people will stay the same and I'm definitely buying another vehicle from there More
by 2bapro2k10
Employees Worked With
August 15, 2020
Took it in for oil change, tire rotation and check AC because windshield fogs up when on. Was told that was normal. Later when talking to Gary, he said the amount of fog was not normal, bring it back to because windshield fogs up when on. Was told that was normal. Later when talking to Gary, he said the amount of fog was not normal, bring it back to show him. He gets 5 stars for listening, but not the guy who worked on it and ignored my concern. I have to make another trip in. More
by Deborah Jeanne
