Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,185 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Very efficient and kept me updated Car was repaired as Very efficient and kept me updated Car was repaired as promised on time . The price was just as estimated and ver friendly when I picked it up Very efficient and kept me updated Car was repaired as promised on time . The price was just as estimated and ver friendly when I picked it up More
From the initial call to Lisa to set up my oil change/tire rotation to my picking up my Jeep, Cortese always does a courteous, thorough job. Follow up to make sure all is OK is easy and welcomed. change/tire rotation to my picking up my Jeep, Cortese always does a courteous, thorough job. Follow up to make sure all is OK is easy and welcomed. More
I always get great service at Cortese. They keep me informed and explain everything. The wait time is appropriate and the job is well done. informed and explain everything. The wait time is appropriate and the job is well done. More
Always professional and friendly staff . Service completed in timely fashion. waiting room is comfortable and spotless. Team kept me updated on progress. Would highly recommend Cortese service completed in timely fashion. waiting room is comfortable and spotless. Team kept me updated on progress. Would highly recommend Cortese service More
Great dealership, worked with me and not against me. I did not feel forced to buy something that I did not want to buy. I love my new car. did not feel forced to buy something that I did not want to buy. I love my new car. More
Fast and quick service. Work was done without issue and looks excellent. The staff was courteous and knowledgeable. The process was easy and headache free. looks excellent. The staff was courteous and knowledgeable. The process was easy and headache free. More
My right side door handle would not operate the door locks. The first visit they determined the door handle was defective. They had to order a door handle. The second visit they replaced the door handle locks. The first visit they determined the door handle was defective. They had to order a door handle. The second visit they replaced the door handle but this didn’t fix the problem. They now thought a sensor was the problem but they didn’t have the part, so they ordered it. The third visit they replaced the sensor and so far it seems to have solved the problem. Since this problem existed when I picked up the car I question the pre-delivery check. Everyone was very professional and polite but I did have to come in three times to get my problem resolved. More
I had my damaged radio antenna on hood of van replaced and had it returned with body damage near area of antenna. Damage was repaired but received vehicle back with filthy floor matt from who ever was dri and had it returned with body damage near area of antenna. Damage was repaired but received vehicle back with filthy floor matt from who ever was driving it. Mark should have checked my van on both occasions before it was turned over to me as work being completed. Unacceptable workmanship and attention from the Service Department. More
Great customer service and Rob was a great help. His attention to detail was very helpful. He helped a lot and was very informative. Thanks attention to detail was very helpful. He helped a lot and was very informative. Thanks More
Not to happy that this is my second visit and the problem wasn't resolved with window. That's why I purchased a extended warranty. Still had to paid $65.00 out of pocket. wasn't resolved with window. That's why I purchased a extended warranty. Still had to paid $65.00 out of pocket. More