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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,185 Reviews

1,185 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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January 23, 2021

Great service, got me in fast to look at my car, explained everything in detail. Was able to provide me a loaner which was great. More

by a.tribotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Tribotte
January 19, 2021

I was able to drop my car off the night before which is a great option. I needed a oil change, inspection and tire rotation. They contacted me that morning and presented all the issues I had with my car. Th More

by James Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2021

Consistently exceptional customer experience. Friendly, helpful, knowledgeable, competent staff. The service staff always does quality work on a timely basis, and Lisa makes appointment scheduling easy. More

by Cortesefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2021

I have worked with Rob & so many others in service since I purchased my Jeep 2 years ago & I have always been treated with great respect, kindness & professionalism Thank you More

by michelle.court
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2021

Considering staff shortages on a Saturday..service was good..had to wait a bit longer but it was necessary for continued car maintenance..not bad for first visit More

by ettennano1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
January 04, 2021

I called and was able to get an appointment right away. I appreciate the quick, friendly, and prompt service. I will be back. Thank you. More

by elshoneyem11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2021

Got me in within two days of calling(which was great). The work was completed and done in a timely manner. Great job as always. More

by Jaxconlon92580
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike -service advisor
December 28, 2020

I watched my Jeep get parked in the lot. I then waited for 15 minutes to be notified that my Jeep was ready to go but nobody came to get me. I went to the check-out window to see if anybody knew anything More

by karen_judy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

Good communication pre appointment during visit and post completion of service. The problem was diagnosed quickly and taken care of quickly. Thank you for your assistance. More

by lfiorica001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-Service
December 21, 2020

Great dealership. The staff is very friendly and the dealership is very clean and well-organized. Overall, my experience with the team has been smooth and very transparent. I highly recommend Cortese fo More

by joeldgrosz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Hilner
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