Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

On Monday, October 11th, my driver door window stopped operating. I called Cortese Tuesday morning, and an appointment was booked for 10:30am, Thursday October 14th. The Service Adviser, Rob Balon wrote operating. I called Cortese Tuesday morning, and an appointment was booked for 10:30am, Thursday October 14th. The Service Adviser, Rob Balon wrote up the Service Request and promised to keep me apprised of the status of the repair. Rob kept me up to date with Text messages and phone calls. Rob called me when the repair was complete. I do need to have Brake work done. Rob and Brian Mitchell let me know that the parts were available when I make an appointment for the brake work. I would have appreciated if the tech had cleaned up the door and window when the job was finished. More

Cortese is our dealership and service provider for over 40 years! The service has always been excellent. The service advisors are professional, kind, excellent communicators, and just plain great people! 40 years! The service has always been excellent. The service advisors are professional, kind, excellent communicators, and just plain great people! No other provider has so much as changed our oil (except for a Ziebart recommend that I thought was being done at Cortese when Ziebart used another provider) on any of our cars, which have all been purchased from Cortese. What's not to love??? More

Good service, nice people easy to work with have more comfy chairs in lounge if you are waiting comfy chairs in lounge if you are waiting More

great work as usual, quick easy in and out. had just a NYS Inspection, general check up NYS Inspection, general check up More

Excellent communication, even making me aware of requested services I didn’t need. All work was completed ahead of schedule requested services I didn’t need. All work was completed ahead of schedule More

The price for the labor was so expensive i didnt expect to pay that this is my first time using the dealership for a service to pay that this is my first time using the dealership for a service More

Very professional, keeps you updated, they take their time to make sure they understand everything you want them to perform. time to make sure they understand everything you want them to perform. More

Service was good, had to be my own advocate between service and warranty company. Thanks service and warranty company. Thanks More

All I to say is hire more people like Jay Sarkis. Honest, Polite and he really listens and follows through with what he says he's gonna do. Just love this young guys spirit. Honest, Polite and he really listens and follows through with what he says he's gonna do. Just love this young guys spirit. More

Prompt and courteous experience. I had oil changed, tires rotated and NYS inspection. Have been coming once a quarter for last eight years tires rotated and NYS inspection. Have been coming once a quarter for last eight years More