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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,178 Reviews

1,178 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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March 28, 2022

Appointment was made easy. Dropped the car off and hour later came back and picked it up. Fast and easy More

by ammar2185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Ammar2185, thank you for taking the time to leave a review for us at Cortese Mitsubishi. We're happy we could meet your expectations!

March 24, 2022

Thanks for fixing my truck. Only thing I did not care for was not knowing how long it would take. We went 5 1/2 hours or more without a meal. If we would have known it was talk More

by tpspcprplg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

March 24, 2022

Cortese fixed my car in a reasonable amount of time, for a reasonable price and didn't try to sell me more than what my car needed. I was very impressed with the professionalism of the service rep that I de More

by jgross30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jgross30, we're so glad that we were able to go above and beyond your expectations!

March 24, 2022

i appreciated the prompt service and care supplied to both my vehicle and myself. I'll be back with any other service needs More

by tsarkis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Tsarkis, we're so glad that we were able to go above and beyond your expectations!

March 24, 2022

Always friendly and willing to help / answer any questions! Unfortunately my last visit was prompted due to me moving to another state. More

by Andrew.f.beliso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike was my service advisor, would only give me to option to select someone else
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Andrew.f.beliso, we really appreciate your positive review!

March 23, 2022

Great experience. Convenient and affordable. Was able to get the vehicle back in a sufficient time Matter. Thank you More

by terrydr08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Terrydr08, thank you so much for your high rating!

March 23, 2022

Great service, the staff was very nice and friendly. Staff kept us up to date on progress and provide excellent customer service. More

by ck162
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Ck162, your wonderful feedback and rating mean a lot to us.

March 22, 2022

Like service department. Hate that it generates surveys and phone calls. And multiple emails. Phone call asked to make an appointment. But wouldn’t explain what the appoi More

by rjsfcs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Mar 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I do apologize for your experience and appreciate your feedback. Thanks for your business.

March 22, 2022

Very friendly attitude, told me my car condition and the service I should do in detail. More

by suny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Suny, reviews like this give us motivation and help us ensure we provide high-quality care.

March 22, 2022

Service was slow. Clean waiting area like the bathroom. very helpful employee. Some service is a bit expensive. More

by richard4318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the feedback, we will continue to strive for for 5 star service with you.

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